The logistics specialist has the primary responsibility to support continuous improvement in transportation management and warehousing services. Key responsibilities will include regular reporting and timely, accurate generation of ad hoc reports as requested by the company. Key metrics to monitor include on-time arrival performance, carrier claims, customer complaint rate, warehousing costs, storage errors, and inventory accuracy. The logistics services specialist will be responsible for tracking KPI metric performance against specific service levels, reporting any gaps to planning, and highlighting improvement opportunities. The ability to work efficiently and accurately under pressure to meet deadlines is essential. Provide specialized services and supervision in areas including SAP shipment reporting and troubleshooting, vehicle leasing, resolution of commercial accidents, customer complaint system investigation, corrective actions, and analysis. CorporateDescriptionStr **Education required (academic level, certifications, permits, licenses):**\- Preferably economics/administrative with focus on foreign trade or related fields \- Desirable diploma in foreign trade **Experience (years and type): 3\-4 years**\- Years in foreign trade/traffic operations \- Development, handling, and negotiation with carriers/customs agents \- SAP handling\- Logistics/Warehouse **Languages (proficiency level):**\- Business conversational English **Technical competencies (knowledge, skills, and attitudes)**\- Knowledge of customs law \- INCOTERMS \- Handling customs agents \- Handling certificates of origin, T\-MEC USMCA \- Accessorial charges and their calculation \- Windows, Office, SAP \- Handling and analysis of documentation/customs entries for imports and exports * Purchase Order; Origin pickup tracking, document review, booking * Door-to-door logistics quotation for each order; Quotation review, air and ocean freight with consolidated deliveries and origin pickups * Scheduling of consolidated freight; Customer shipment or delivery to Toluca plant, shipment scheduling and LTL guide generation for imports from Laredo, Texas, USA * Freight expense accounts; Ensure receipt of expense accounts and port documentation Import scheduling; Sending Interco Invoices, Third-party Suppliers, related information and documents * Inventory management: Reviewing receipts, transit damage review, blocked material, complaints * Tracking and resolution of discrepancies due to shortages, overages, transit damages, etc. * Review of inventory at customs agent’s warehouse and its respective storage cost * Invoice review to validate against corresponding import * Tracking and updating of in-transit units * Control, tracking, and monitoring of goods arrival at customs agent's warehouse for system entry * Re-shipments; Local shipments, re-shipment of goods within the USA * Receipt incidents at Toluca Plant; Review and clarification of discrepancies in plant receipt. Review of such incidents to make appropriate corrections with customs, whether due to physical shortages or overages versus customs declaration * Imports via Toluca International Airport, CDMX, and seaports; Release of samples from Europe, Central America, USA; submission of documentation, Power of Attorney, Article 54; etc. * Support daily operations; Delivery of physical documentation * Creation of purchase requests for supplier payments * Coordination of units, delivery of documents (EXPORT) within site * Payment processing for import or export operations * Management and control of evidence for billing reports * Manage necessary documentation for customer delivery and sharing with carrier * Carrier payment, tracking of carrier payment, and COCKPIT management (payment or invoicing errors) * Payment to carrier responsible for Border\-Plant & Plant\-Border movements, tracking of carrier payment, and COCKPIT management (payment or invoicing errors)