**JOB MISSION** Respond to events and/or incidents arising in the company’s network infrastructure that affect services offered to customers, ensuring timely resolution. **REQUIREMENTS** * Bachelor’s degree / Engineering in Telecommunications, Electronics, or Computer Science * 1 year of network operations experience * Basic knowledge of telecommunications and IP networks * Desired: CCNA and ITIL certifications **RESPONSIBILITIES** * Acquire and efficiently operate available tools for detecting network events or incidents affecting services, independently studying and learning each tool to help maintain service quality received by/with the customer * Detect and respond to events and/or incidents occurring in the network infrastructure that affect Megacable services, using monitoring tools appropriate for each equipment type, enabling timely intervention before widespread occurrence of the event/incident * Perform routine operational and maintenance tasks using assigned proactive monitoring checklists to ensure infrastructure operates within established performance parameters * Monitor the execution process of Maintenance Windows using established validation criteria and rollback timeframes to ensure continuity of service received by/with the customer * Generate event or incident tickets for issues not covered by existing automation, utilizing the ticketing system to track and resolve the event or incident * Conduct initial diagnostics to identify root causes of events or incidents, leveraging available information, evidence, and monitoring and analysis tools for each involved device, enabling prompt response and resolution * Assign priority levels to detected events or incidents according to the existing Priority Assignment Policy to ensure proper SLA implementation * Reassign event or incident tickets to the appropriate Resolution Groups via the ticketing system, based on the affected service Employment type: Full-time Salary: Starting at $13,669.80 per month Benefits: * Employee discount * Life insurance * Grocery vouchers Application question(s): * Do you have basic CCNA knowledge? * Have you worked with IP networks? Work location: On-site