SUBCOORD UM

Description

Job Summary: Ensure delivery of products to the digital customer, guaranteeing proper operation and adherence to service protocols. Key Highlights: 1. Ensure compliance with objectives of the home delivery service channel 2. Manage staffing according to demand and productivity 3. Manage operational staff and customer service Farmacias del Ahorro is a 100% Mexican company dedicated to providing health and wellness services to all Mexicans. With a distinguished track record of over 30 years in the market, we have achieved steady and consistent growth, serving customers through our network of more than 1,500 stores and a workforce exceeding 20,000 employees. We are the leading national pharmaceutical chain. Join our team! **Job Mission** The mission of this role is to ensure on-time and accurate product delivery to the customer via the digital home delivery service channel, through proper operations, strict adherence to processes and service protocols, and achievement of established quality standards. **Job Description** Key Responsibilities \- Ensure compliance with objectives of the home delivery service channel. \- Monitor incidents and/or accidents related to the channel. \- Ensure availability and optimal performance of the channel's physical and technological tools. \- Manage staffing according to demand, productivity, and channel analysis. Requirements \- Completed high school diploma or technical degree. Bachelor's degree or engineering degree (incomplete or completed) in economic-administrative fields is desirable. \- 1+ year of experience in the home delivery service channel. Experience in retail or distribution centers is desirable. \- Experience managing operational staff and customer service. \- Knowledge of systems and processes for delivery monitoring. **Employment Type** Permanent **Work Model** On-site At Farmacias del Ahorro, we care about you — and want you to be well! We promote and verify the adoption of measures supporting equal opportunity and the elimination of all forms of discrimination in any of our recruitment processes and workplaces. We will never request any payment as part of the recruitment process; please exercise caution and avoid fraud.