Pre-sales

Description

Job Summary: We are seeking a sales professional to manage the pre-sales process, conduct demonstrations, and generate technical-economic proposals in the Telecommunications field. Key Highlights: 1. Pre-sales experience and Contact Center experience 2. Participation in webinars and events 3. User training and technological updates About the Job Category: Sales Subcategory: General Sales Minimum Education Required: University degree Details Employment Type: Indefinite-term contract Work Schedule: Full-time Work Location: On-site Description Graduate or intern in Telecommunications Engineering or related field Minimum 3 years of experience in Pre-sales and Contact Centers General Responsibilities Monitoring the pre-sales process Customized demonstrations Generation of technical-economic proposals Specific Responsibilities • Configuration of the Genesys Cloud platform for customized demonstrations • Planning of demonstrations (internal and vendor coordination) • Demonstrations of the company’s portfolio solutions • Requirements gathering / Discovery for proposal preparation • Definition and sizing of architectures • Definition and sizing of licenses • Definition of technology to be used • Management of Proof of Concept (POC) activities • Supervision and monitoring of POCs • Preparation of technical-economic proposals • Participation in and response to RFPs (Requests for Proposals) • Preparation of SOWs (Scope of Work) • Follow-up on new requirements from the installed base • Planning, management, and participation in webinars and events • Evaluation of technological add-ons • Training for end users and internal staff • Monthly usage reports for the platform • Updating of technical and commercial documentation • Updating on new technological features Other Requirements Experience as a technical consultant in IT services. Solid knowledge of Contact Centers and/or telephony is mandatory. Project administration experience is desirable. Skills / Competencies Customer orientation Teamwork Self-directed learning Effective communication Planning Organization Responsibility Initiative Problem analysis Leadership Knowledge Intermediate knowledge of Contact Center KPIs Intermediate knowledge of telephony; OS: Windows, Linux; VoIP networks English level A1–A2. -Requirements- Minimum education: Higher education – Bachelor’s degree 2 years of experience Languages: Spanish Age: between 25 and 50 years old Knowledge: Proposal writing