**Job Description** We are an information technology company with 15 years of experience, delivering the highest quality services to our clients. ***Position*** L1 Field Technical Support, Valle de Bravo ***Benefits*** * Salary: MXN $14,000.00 net * Statutory benefits * Savings fund * Credit union * Working hours: Monday to Friday, 9 AM to 6 PM; Saturdays, 9 AM to 2 PM * Travel allowance * Tools * School supplies support (for employees who are fathers) ***Job Description:*** Responsibilities * Onsite diagnosis, response, and resolution, including inspection * Configuration of IT equipment to ensure proper operation across client business units * Performing preventive and corrective maintenance on computing equipment * Onsite diagnosis, response, resolution, and configuration of IT equipment to ensure proper operation across client business units * Installation and configuration of equipment/replacements sourced from warehouse to resolve incidents * Providing feedback to service desk supervisors to ensure incident resolution compliance ***Knowledge Requirements*** * Microsoft Office suite: configuration and operation * Microsoft 365: configuration and operation * Use of IT tools ***Requirements*** * Minimum 1 year of experience as a field engineer * Flexible availability for working hours * Ability to work under pressure * Must reside in Valle de Bravo Employment type: Full-time Salary: MXN $13,500.00 – $14,000.00 per month Work location: Onsite