**Job Description** We are an information technology company with 14 years of experience, providing our clients with the highest quality of services. ***Position*** Field L1 Technical Support TOLUCA ***Benefits*** * Salary $14,000.00 net * Statutory benefits * Savings fund * Savings box * Schedule Monday to Friday from 9 am to 6 pm, Saturdays from 9 am to 2 pm * Travel expense reimbursement ***Job Description:*** Duties * On-site diagnosis, attention, resolution, and review * Configuration of IT equipment for proper operation in the client's business units. * Performing preventive and corrective maintenance on computing equipment * On-site diagnosis, attention, resolution, and configuration of IT equipment for proper operation in the client's business units. * Installation and configuration of equipment/replacements from warehouse for replacement and incident resolution. * Provide feedback to service desk responsible personnel to ensure incident resolution compliance ***Knowledge*** * Office suite configuration and operation * Microsoft 365, configuration and operation * Use of IT tools ***Requirements*** * Minimum 1 year of experience as a field engineer * Flexible availability * Ability to work under pressure * Must reside in Toluca Employment type: Full-time, Indefinite term Salary: $13,500.00 \- $14,000.00 per month Workplace: On-site job