On-Site Technical Support Lead

Description

Job Summary: We are seeking a Team Lead to supervise and manage on-site technical support, ensuring high-quality service and team development. Key Highlights: 1. Supervision and management of field technical support staff 2. Establishment of customer service standards and best practices 3. Training and professional growth plan Join Stefanini! At Stefanini, we are more than 30,000 geniuses connected from 41 countries, doing what they love and co-creating a better future. On-Site Technical Support Team Lead for convenience stores in Ciudad de México, Estado de México, Michoacán, Morelos, and Guerrero **Responsibilities and Duties** * Supervision of activities performed by direct reports (80%) * Administrative tasks * Report delivery * Report verification * Experience in administration and supervision to provide timely and accurate technical support to customers. * Establish customer service standards and best practices across the entire technical support process; follow up with customers to identify areas for improvement. * Develop regular reports on team productivity. * Train and support field technicians **Requirements and Qualifications** * Professional with technical studies in systems, computer science, industrial engineering, logistics, or related fields. * Experience managing operational staff across multiple locations * Experience managing operational assets, inventories, or warehouses * 5 or more years of professional experience. * Technical knowledge of HW * Technical knowledge of CCTV maintenance * Familiarity with TKTS management tools * Valid driver’s license * Willingness to travel **Additional Information** What will you gain by working with us? * Statutory benefits * Fixed monthly bonuses for punctuality, attendance, and restaurant support * Grocery vouchers * Discounts with entertainment companies, gyms, language schools, universities, and more * Training and professional growth plan Are you looking for a place where your ideas shine? With over 38 years of experience and a global presence, at Stefanini we transform tomorrow—together. Here, every action matters and every idea can make a difference. Join a team that values innovation, respect, and commitment. If you are a disruptive individual, committed to continuous learning, and innovation is in your DNA, then we’re exactly what you’re looking for. Come and let’s build a better future—together!