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Summary: Responsible for day-to-day support operations, including dispatching, monitoring, and proactively maintaining the organization’s systems and technologies. Highlights: 1. Focus on system maintenance and support operations 2. Opportunity to learn and adapt to new technologies 3. Strong emphasis on analytical and problem-solving abilities **Job Description:** Responsible for day\-to\-day support operations, including dispatching, monitoring, and proactively maintaining the organization’s systems and technologies such as VMware, Windows Servers, IIS, and other critical applications. **Requirements:** Computer knowledge: * Fundamental knowledge of Microsoft infrastructure technologies, including: Windows Server, Active Directory, Remote Desktop Services (RDS), Internet Information Services (IIS), Familiarity with enterprise hardware, particularly Dell and HP server equipment. Experience: * 1–3 years of experience in IT maintenance, support, or related technical roles. * Certifications such as MCSA, MCSE, or MCITP are a plus and will receive higher consideration. * ITIL 4 Foundation certification is desired but not required. * Basic understanding of virtualization platforms such as VMware or Hyper\-V. Strong customer service mindset with a positive attitude and solid interpersonal skills. * Ability to work well both independently and as part of a team. * Strong analytical and problem\-solving abilities, with careful attention to detail. * A desire to learn, grow, and adapt to new tools, technologies, and processes English Level: * Advanced communication skills **Activities:** * Assist in setting up and managing virtual machines in VMware/Hyper‑V and help with basic physical server tasks. * Help create AD accounts, security groups, and service accounts under senior guidance. * Use tools like SolarWinds and vROps to collect basic performance and utilization data. * Support web app update deployments by copying files, restarting IIS, and learning application pools. * Update, track, and complete assigned tickets in ServiceNow. * Perform routine server updates and patches following established procedures. * Learn best practices for improving server performance and system reliability with senior admins. * Participate in disaster recovery drills and learn recovery processes. * Provide initial troubleshooting and Level 1 support for escalated Service Desk issues while meeting SLAs. * Gain hands‑on experience with Windows Server, Group Policy, DNS, DHCP, IIS, RDS, and other Microsoft technologies. * Assist in managing IIS, Active Directory, and basic VMware tasks. * Follow documented IT standards and processes to maintain system availability and user experience. * Use analytical skills to gather information, identify issues, and escalate complex problems. * Assist in configuring and maintaining Remote Desktop Services. * Help monitor and manage SAN/NAS storage and VMware datastores with senior guidance. * Support network/server migrations and technology upgrades. * Perform onsite tasks like racking equipment, cable management, and basic hardware handling. * Work independently on assigned tasks and provide regular status updates. * Demonstrate good time management, willingness to learn, and strong teamwork. * Participate in on‑call rotations and occasional after‑hours work. **Benefits** * Competitive weekly salary * Legal benefits * Christmas bonus * Savings fund * Profit sharing (PTU) * Vacation days * Vacation premium * Extra paid days off * Private medical insurance and preventative care * Friendly work environment * Financing and discounts at local restaurants and coffee shops * Growth opportunitieS
