Job Summary: This position focuses on addressing and resolving IT incidents, system administration, and interdepartmental collaboration to ensure operational continuity. Key Responsibilities: 1. Address and resolve IT service incidents 2. Administer systems and ensure secure access to tools 3. Collaborate with other technology teams to identify solutions The candidate for this position must have knowledge of databases, networks, IT processes, ITIL, and certain SAP modules. Responsibilities: Address service requests registered by users within the agreed service level timelines, providing solutions that ensure operational continuity. Diagnose and resolve technical issues, administer systems, and ensure users have appropriate and secure access to required tools; as well as maintain records of reported incidents and solutions provided to users. Notify the Incident Leader or escalate to relevant teams if incident resolution is beyond the scope of current procedures. Record all activities performed to resolve incidents, including required attributes for analysis by interested departments. Follow the established incident management methodology or process to ensure standardized and consistent customer support. Participate in organizational development or training plans to stay updated on processes, platforms, and/or alternative solutions. Collaborate with other technology areas when required to identify solutions to problems. Employment Type: Full-time Salary: Up to $15,000.00 per month Work Location: On-site employment