Collection Officer

Description

Job Summary: We are seeking a professional to handle telephone and administrative management of assigned credit accounts, with a focus on collecting overdue portfolios and negotiating payment agreements. Key Highlights: 1. Management of collection for overdue and written-off portfolios 2. Portfolio administration for all assigned accounts 3. Collaborative work environment focused on continuous improvement We are a leading Multiple Banking Institution in the Mexican market **Academic Qualifications:** Bachelor's degree in Business Administration, Law, CPA, or related fields. **Work Experience (years, area, types of projects):** * In banking sector and/or credit recovery firms * Performing administrative functions focused on collections and/or portfolio management. * Collection management for overdue and written-off portfolios **Technical Knowledge or Specific Tools:** * Familiarity with Mc Collect system * Familiarity with CCC system * Basic computer skills **Desired Languages or Certifications:** Basic technical English **Additional Details:** * Work Modality\- Remote work (3–4 days on-site) **Functions or Responsibilities:** * Telephone management of assigned credit accounts. * Establishing effective contact with debtors who have outstanding balances. * Assisting debtors by offering various authorized payment plans. * Drafting payment agreements with debtors to settle outstanding balances. * Identifying potential clients who comply with their contractual payment obligations. * Locating debtors who cannot be reached. * Portfolio administration for managing all assigned accounts. * Handling objections to reach mutually agreeable payment terms. **Position Competencies** ------------------------ * Problem Analysis and Resolution * Planning and Organization * Teamwork * Results Orientation * Negotiation * Self-Management * Customer Service Orientation. **We Offer** ------------- * **Salary:** Competitive * **Statutory Benefits:** Effective from day one * **Attractive Commission Scheme** * **Work Environment:** Collaborative and focused on continuous improvement.