Job Summary: We are seeking a technical support professional with experience in diagnosing, repairing, and maintaining computer equipment and networks. Key Highlights: 1. Flexible career paths and local innovation 2. Continuous training programs and certifications 3. Culture of innovation and collaboration **Position: Field Technical Support** **Department:** Support **About Inetum** Inetum is an international agile digital consulting group. In the post-digital transformation era, our purpose is to enable each of the more than 27,000 people who make up our team to continuously renew themselves. With a presence in 19 countries, we promote flexible career paths, local innovation, and a healthy work-life balance. Additionally, Inetum has been recognized as a **Top Employer**, a certification validating our commitment to employee well-being, professional development, and excellence in talent management. **Job Description** We are looking for a candidate with experience in Technical Support. **Responsibilities:** * Diagnose and repair computer equipment, printers, multifunction devices, monitors, mice, keyboards, desktops, and laptops. * Load Windows 10 and Windows 11 images onto computers and all-in-one (AIO) devices. * Document failures, diagnoses, and solutions. * Resolve service tickets related to IT computing equipment. * Report on-site attendance. * Report and verify expenses. * Request spare parts and components. * Meet service-level agreements (SLAs). * Return spare parts and components. * Install and manage backup equipment. * Academic qualification: Degree in Systems Engineering or related field. **Requirements** In cases where formal academic qualifications are not held, equivalent experience in Technical Support will be considered, including knowledge of: * Minimum 1 year of experience in Technical Support. * Loading operating system images onto computers and AIO devices. * Hard drive sanitization (Blancco). * Diagnosing and repairing equipment: Lexmark and Plustek printers, biometric devices, PIN pads, Macs, laptops, desktops, monitors, keyboards, etc. * Structured cabling knowledge (copper, Category 6 and above). * Replacing wall plates (rosetas), jacks, RJ45 connectors, and cable installation. * Required technologies: Proficiency in operating systems, including installation and configuration. * Knowledge of tools used for node testing and cable punching. **What We Offer** * Top Employer certification recognizing our talent management practices. * Continuous training programs and certifications. * Access to learning and professional development platforms. * Culture of innovation and collaboration. * Physical and emotional wellness programs. **Commitment to Equality** At Inetum, we foster an inclusive and equitable workplace. All candidates will be considered without distinction based on gender, identity, sexual orientation, age, ethnic origin, disability, or any other condition. Hiring decisions are based exclusively on skills, competencies, and values aligned with our organizational culture. Employment Type: Full-time Salary: $12,500.00 – $14,500.00 per month Benefits: * Life insurance Work Location: On-site employment