Description
Job Summary:
We are seeking an Operations Manager with leadership skills, a results-oriented mindset, and experience managing operational and commercial teams in the hospitality industry.
Key Highlights:
1. Lead and oversee the comprehensive operations of key departments
2. Ensure operational efficiency and service excellence
3. Strong leadership ability and results-oriented mindset
**Operations Manager**
At Aloja, we are seeking an Operations Manager with strong leadership ability, a results-oriented mindset, and experience managing operational and commercial teams within the hospitality industry.
**Job Objective**
Lead and oversee the comprehensive operations of the Consulting, OTAs, and Revenue departments, ensuring operational efficiency, service excellence, KPI compliance, and sustainable growth in client retention and revenue.
**Key Responsibilities**
* Operational management
* Client retention and growth
* Team leadership
* Revenue & OTAs performance
* Strategic coordination
**Requirements**
* Bachelor's degree in Tourism Management, Tourism, Hospitality, or related field.
* Minimum 3 years of experience in operations, customer success, hospitality, or account management.
* Experience leading teams.
* OTA, Revenue Management, and Hotel Management Systems experience is desirable.
* Proficiency in Google Workspace.
Salary: $20,000.00 - $25,000.00 per month
Work Location: Hybrid remote in 51355, Zamarrero, Méx.