Commercial Manager

Description

Position Summary: Leads an automotive sales team to achieve volume and model range targets, ensuring customer satisfaction and effective implementation of processes. Key Highlights: 1. Automotive Sales Team Leadership 2. Customer Satisfaction Focus 3. Sales Goal and Strategy Determination **JOIN OUR TEAM IN METEPEC** We offer base salary and commissions. Grocery vouchers. Benefits. Sales commissions. Excellent working environment. Requirements: Bachelor's degree. Minimum 5 years of experience in automotive sales. **GENERAL PURPOSE**: Lead the sales team to achieve vehicle sales volume and model range targets aligned with Group objectives, effectively applying processes and delivering a customer satisfaction level exceeding expectations. Key Responsibilities: · Based on sales and vehicle model range targets. · Jointly determine with the Marketing Manager external events and activities for promotion, advertising, sales points, exhibitions, etc. · Set sales, prospecting, test drive, and conversion targets per sales advisor. · Jointly develop individual work plans with sales advisors to achieve prospecting and sales targets. · Assign showroom floor shifts based on sales advisors’ performance metrics. · Monitor daily sales performance to evaluate strategy and plan outcomes. · Conduct coaching sessions with sales advisors to improve performance. · Ensure vehicle display and showroom conditions meet standards, selecting units for display. · Ensure availability of demo vehicles for test drives (clean and fueled). · Ensure daily prospect data entry and follow-up in the GoldMine system. · Ensure vehicle availability to meet sales targets. · Manage dealer inventory to minimize floor plan interest payments. · Promote sales of in-stock vehicles while minimizing unit transfers via exchange. · Participate in determining vehicle specifications—including quantity, model range, catalogs, colors, etc.—to be ordered from the plant for inventory acquisition. · Ensure 100% compliance by subordinates with scheduled training programs. · Ensure sales staff are fully knowledgeable about product processes and technologies—such as safety, comfort, entertainment, and ecology—to deliver professional demonstrations and sales of Omoda Jaecoo vehicles. · Define test drive conditions, processes, and routes to ensure customer expectations are met and to generate positive impact improving test-drive-to-sale conversion. · Ensure 100% of customers visiting the showroom floor are offered a test drive. · Ensure sales advisors fully understand and correctly apply all purchase options—cash or financing—to provide complete information to customers. · Apply and enforce all anti-money laundering criteria established by the Ministry of Finance. · Establish conditions and processes for vehicle delivery that meet customer expectations and include warranty, service, 24-hour assistance, insurance, coverage, and customer support information. · Ensure delivery surveys are administered to identify improvement opportunities. · Conduct weekly meetings with the sales team to provide performance feedback, share results, and develop continuous improvement processes. · Ensure customers are informed of post-sale conditions and processes for maintenance and repair services. · Monitor VOICE performance daily. · Address VOICE complaints promptly and resolve them. · Handle and resolve customer complaints. · Define dress code for subordinates to maintain professional image and presentation both on-site and at external events. · Monitor customer service to ensure professional and respectful treatment by subordinates. · Ensure proper customer reception upon arrival at the showroom and immediate response to incoming calls for agile and prompt service. · Maintain and communicate the organization’s Vision, Mission, and Values across the sales team to project integrity and achieve established goals. · Demonstrate and promote a collaborative, win-win team attitude and mindset. Employment Type: Full-time Salary: $59,000.00 - $60,000.00 per month Benefits: * Salary increases * Free uniforms * Grocery vouchers Education: * Completed Bachelor's degree (Preferred) Experience: * Personnel management: 2 years (Preferred) Work Location: On-site employment