Job Summary: We are seeking a strategic-thinking After-Sales Manager responsible for leading and optimizing all post-sale activities to ensure an exceptional customer experience. Key Highlights: 1. Lead and optimize after-sales activities 2. Ensure high-quality service and efficient response times 3. Implement strategies to improve customer retention and satisfaction After-Sales IT Manager Mexico City – Miguel Hidalgo $65,000 gross \+ statutory benefits Job Description: We are seeking a strategic-thinking and customer-satisfaction-oriented After-Sales Manager responsible for leading and optimizing all post-sale activities. This role is critical to ensuring an exceptional customer experience, driving retention, and strengthening service and support processes. Key Responsibilities: \* Lead and coordinate the after-sales department, ensuring high-quality service and efficient response times. \* Supervise handling of complaints, warranties, returns, and follow-up on customer requests. \* Implement continuous process and procedure improvements to enhance satisfaction and loyalty. \* Collaborate with sales and operations teams to ensure an integrated customer experience. Requirements: ✔ Prior experience leading teams in after-sales, customer service, or related areas. ✔ Strong communication, problem-solving, and results-oriented skills. ✔ Ability to implement strategies focused on improving customer retention and satisfaction. ✔ Proficiency in CRM tools and service metrics (preferred). We Offer: \* Competitive monthly salary of $65,000 gross. \* Statutory benefits and a collaborative work environment. Employment Type: Full-time Salary: Up to $65,000.00 per month Work Location: On-site employment