After-Sales Manager – Electric Vehicles Main Responsibilities: 1\. After-Sales Service Management: \* Coordinate and supervise electric vehicle service centers. \* Implement efficient and safe diagnostic, repair, and maintenance processes. \* Ensure compliance with service KPIs (response times, NPS, customer retention, etc.). 2\. Technical Team Leadership: \* Lead, train, and motivate specialized technical teams. \* Promote skill development in new electric mobility technologies. \* Supervise required technical certifications. 3\. Customer Service and Experience: \* Design customer loyalty and after-sales service strategies. \* Effectively resolve complaints and claims. \* Continuously measure and improve customer satisfaction. 4\. Spare Parts and Warranty Management: \* Ensure adequate inventory of spare parts and components for electric vehicles. \* Manage warranty processes with suppliers and brands. 5\. Analysis and Continuous Improvement: \* Evaluate area performance data and indicators to implement improvement actions. \* Propose innovations in processes and digital tools for the after-sales department. 6\. Manufacturer and Supplier Relations: \* Maintain constant communication with electric vehicle brands and spare parts suppliers to ensure technical support and updates. Job Requirements: Education: Bachelor's degree in Mechanical Engineering, Electromechanical Engineering, Mechatronics, or related field. Experience: Minimum 5 years in similar roles within the automotive or after-sales sector, preferably in electric mobility. Technical knowledge: Fault diagnosis, EV technologies, service software, quality standards, and applicable regulations (NOM, ISO, etc.). Skills: Leadership, customer orientation, data analysis, effective communication, decision making, team management. Key Competencies: \* Results orientation \* Technical leadership \* Innovation and technological adaptation \* Problem solving \* Empathy and customer focus \* Strategic planning We Offer: \* Competitive salary \* Benefits exceeding legal requirements \* Ongoing training in EV technologies \* Professional development opportunities \* Excellent work environment Position Type: Full-time, Indefinite term Salary: $40,000\.00 \- $55,000\.00 per month Work Location: On-site employment Expected Start Date: 09/15/2025