GRUPO CANTEC has 20 years of experience in the BTO, Contact Center and Collections industry, with offices in Mexico, Ecuador, Guatemala, Argentina and the Dominican Republic. We focus our work on increasing corporate profitability through the new generation of customer experience: Sales 4.0, Customer Service, Collections 4.0 and Telehealth. Today could be your opportunity to join us as a ***CALL CENTER COLLECTIONS SUPERVISOR*** We are looking for your talent **We offer:** * Base salary of $12,000.00 net * Paid training * Immediate hiring * Direct employment * Positive work environment **Responsibilities:** * Team management * Collections strategy * Negotiation tasks * Assignment of collection activities * Supervision of operational staff Requirements: * At least one year of experience in a call center as a collections supervisor * One year of experience in collections or portfolio management * Knowledge of KPIs and control dashboards * Proficiency with digital tools (collections system, mass WhatsApp/SMS) * Intermediate to Advanced Excel * Strong verbal communication skills Work location: PERINORTE, at GALERÍAS PERINORTE, one block from Mexibús Lechería