Sales Executive

Description

**GENERAL PURPOSE** Serve and advise customers to sell new and used vehicles in accordance with the dealership’s sales policies and channels, always presenting a professional and friendly image to the customer. **PRIMARY INTERNAL / EXTERNAL RELATIONSHIPS.** **INTERNAL** Financial Services Manager: Review credit applications for submission to VWFS; prepare financing quotations and deliver financing plans; report all departmental activities—including plan changes or any other relevant information. AFASA Manager: Review AFASA applications for submission; prepare financing quotations and deliver financing plans; report all departmental activities—including plan changes or any other relevant information. Sales Administrative Assistant: Inventory reporting and vehicle allocation. Secretary: Invoicing and file compilation. Service Staff, Advisors, and Service Manager: Technical support regarding vehicle operation; joint customer presentations; technical training on vehicle components. Accounting Staff: Request Customer Number to register the customer in the invoicing system. Parts Department: Prepare quotations for equipment. Credit and Collections: Support collection efforts for specific customers. Sales Car Wash Supervisor: Inspect scratches and clean new vehicles; prepare new vehicles for test drives. Customer Experience Consultant: Review sales processes; provide training. **EXTERNAL** Customers: Prospecting and closing sales. **KEY CHALLENGES.** Achieve full customer satisfaction while simultaneously meeting pre-established sales targets: 12 new vehicles and 1 used vehicle. Also meet quality standards required by VWM, support the Sales Manager in achieving 93 points in the CRI Sales evaluation, and attain a 90% rating in the mystery shopper assessment. Minimum accessory sales per new vehicle: $473,000.00 **DECISIONS.** Develop sales strategies. **OBJECTIVES.** \* Responsible for increasing market share through personal sales performance. \* Maintain constant communication with customers to identify dissatisfaction. \* Organize new vehicle deliveries as special events for customers, following the Perfect Delivery Manual and management’s recommendations. \* During vehicle delivery, introduce the Service Advisor or Service Manager to explain technical details of vehicle operation to the customer. \* Keep price lists and inventory records up to date. \* Maintain an updated, complete, and well-organized sales folder containing all information required for optimal performance. \* Attend assigned training sessions on scheduled days and times, according to the corporate training matrix and schedule. \* Inspect the physical condition and specifications of new vehicles prior to customer presentation—adjust details such as clock settings, cleanliness, removal of driver protection film, antenna delivery, and other necessary items—verifying compliance with the delivery checklist. \* Ensure sales files are complete and clean, and maintain cleanliness of one’s workspace and the showroom. \* Prospect and manage customer portfolio for positioning, maintaining detailed daily activity tracking. \* Keep customer portfolio updated. \* Inform Sales Management of any issue that may negatively impact productivity. \* Attend daily meetings with the Sales Manager to present progress and clarify doubts. \* Always maintain impeccable personal appearance and business cards. \* Undergo training and achieve 100% mastery of product warranties. \* Register customers in the Business Pro system to request their sequential number from Accounting. \* The staff member on duty is responsible for opening display vehicles each morning, ensuring complete availability of brochures, and maintaining an orderly and clean showroom; and for securing vehicles and the showroom each evening. \* Comply with—and ensure others comply with—all Quality Management System instructions, Safety Measures, and Hygiene and Ecology Measures. \* Promote factory-offered programs for vehicle acquisition, warranty, and service. \* Provide appropriate customer service and clearly explain the benefits of financing options offered by the dealership. \* Know all sales programs thoroughly. \* Maintain a clean and orderly workspace at all times. **Job Requirements.** **Age:** 30 to 40 years. **Education:** High school diploma. **Gender:** Male or Female. **Personal Appearance:** Impeccable presentation, service-oriented attitude, neatness, and cleanliness. **Required Knowledge:** * Experience selling new and used vehicles * Strong verbal communication skills * Computer literacy * Minimum 1 year of experience in the automotive industry * Technical knowledge of the product **Salary:** Minimum wage \+ commissions. Employment type: Full-time, indefinite-term Salary: Starting from $6,200.00 per month Education: * Completed bachelor’s degree (Desirable) Experience: * Sales: 1 year (Desirable) Work location: On-site employment