Technical Support Staff

Description

Job Summary: We are seeking a professional to provide technical support to users, ensure the proper operation of equipment, systems, and tools, and resolve incidents. Key Highlights: 1. Continuous training 2. Opportunity for growth 3. Service-oriented attitude and problem-solving focus **Position: Technical Support Staff** **Overview:** We are seeking a professional responsible for providing technical support to users, ensuring the proper operation of equipment, systems, and technological tools, as well as timely incident response and resolution. **Responsibilities:** * Provide technical support to users both on-site and remotely. * Diagnose and resolve failures in computers, printers, and devices. * Install, configure, and maintain hardware and software. * Respond to and track support tickets. * Perform preventive and corrective maintenance on equipment. * Configure basic networks (internet, printers, connections). * Manage inventory of equipment and supplies. * Assist in implementing new technologies or systems. * Document incidents and solutions. **Requirements:** * Education: Technical or Bachelor's degree in Systems, Computer Science, or related field. * Minimum 1–2 years of experience in technical support. * Knowledge of computer and printer maintenance. * Proficiency with operating systems (Windows; macOS preferred). * Basic networking knowledge. * Service-oriented attitude, effective communication, and problem-solving focus. * Willingness to travel (if applicable). **We Offer:** * Competitive salary * Statutory benefits * Continuous training * Opportunity for growth Employment Type: Full-time, Indefinite term Work Location: On-site employment