Job Summary: We are seeking a Remote Support Supervisor to lead and ensure an exceptional customer service experience aligned with Apple standards. Key Highlights: 1. Lead and ensure an exceptional customer service experience. 2. Coordinate and supervise the remote support team. 3. Opportunity for growth within a leading technology company. At TechPeople, our commitment is to attract, develop, and retain top-tier technology talent by creating an environment where empathy, excellence, and teamwork form the foundation for building lasting, trustworthy relationships. We are seeking a Remote Support Supervisor to lead and ensure an exceptional customer service experience aligned with Apple standards. **Job Responsibilities:** * Provide technical support to APPLE device customers via telephone calls. * Efficiently resolve inquiries, incidents, and technical issues. * Maintain a high level of customer service and user satisfaction. * Coordinate and supervise the remote support team. * Collaborate with technical departments and service centers to ensure proper case resolution. * Diagnose basic faults remotely by guiding the customer step-by-step. * Escalate cases requiring repair services to the appropriate department. **Requirements** \* Bachelor’s degree or technical degree in Systems, Computer Science, Engineering, or related field. \* Minimum 2 years of experience in remote technical support via TELEPHONE. \* Prior experience coordinating or leading teams (desirable). \* Proficiency with ticketing and remote assistance tools. \* Excellent communication skills, service orientation, and problem-solving ability. **We Offer:** \* Fixed monthly salary of $13,500 \* Statutory benefits \* Enhanced benefits: Grocery vouchers (10%), Savings Fund, and Life Insurance \* Ongoing training and brand-specific certifications \* Job stability \* Opportunity for growth within a leading technology company. **IF YOU ARE INTERESTED IN THIS POSITION AND MEET THE REQUIRED PROFILE, PLEASE SEND YOUR CV TO WHATSAPP 562 554 4951 (Lic. Karen Sánchez)** Job Type: Full-time, Indefinite term Salary: $13,500.00 – $17,000.00 per month Benefits: * Savings Fund * Discounts and preferential pricing * Life Insurance * Discounted cafeteria service * Free uniforms * Grocery vouchers Application Question(s): * What is your salary expectation? * Are you available to work Monday through Sunday? Work Location: On-site employment