Position Summary: The Customer Solutions Assistant contributes to handling customer requests and coordinating shipments to improve customer satisfaction, managing service reports and calls. Key Responsibilities: 1. Customer request handling and management in Shipment Control 2. Shipment coordination and effective communication with customers 3. Generation of administrative minutes for incident tracking Customer Service City: GUERRERO Publication Date: Mar 31, 2026 Schedule: 9:00 AM to 6:00 PM Description: CUSTOMER SOLUTIONS ASSISTANT Role: CUSTOMER SOLUTIONS ASSISTANT Support timely and proper handling of requests received by the Shipment Control department by generating administrative minutes and verifying data to coordinate shipments, consistently meeting KPIs to enhance customer satisfaction. Service Report Compliance: % compliance rate Call Closure Rate: 100% closure rate Shipment Control Dwell Time: % compliance rate 1. Timely and proper handling of assigned Service Reports by conducting daily reviews of each Service Report to address customer requirements using management tools and deliver satisfactory responses to customer requests. 2. Reporting on services entering Shipment Control by performing daily scans of shipments, supported by visit label and control information, via the shipment management system CRM\-SOLUCIONA, to evaluate and manage customer service, support, and operations feedback regarding process deviations. 3. Conducting timely and proper outbound calls to customers regarding shipments entered into Shipment Control through the daily shipment coordination and calling process, to evaluate and manage customer service, support, and operations feedback regarding process deviations. 4. Generating minutes for shipments requiring them, by tracking incidents per operational cycle procedures, to promptly notify and coordinate shipments. 1. Operations: For monthly shipment reporting in Shipment Control and Tracking Orders. 2. Commercial: To support customer incident needs, provide assistance, and coordinate efforts to meet customer requirements via Tracking Orders. 3. Contact Center: To resolve customer shipment incidents. General Purpose Results Primary Functions Decision Making Internal Relationships 1. Customers: To resolve their requirements. Education: High School Diploma or Technical Degree. Administration, preferred. Office Software Proficiency: Basic. Indicator tracking. Customer Service Experience: 6 months. Problem Solving, Personnel Management.