Job Summary: We are seeking an Application Support Agent to serve as the first point of contact for users, providing assistance, resolving issues, and tracking tickets at Terminal Logistics. Key Responsibilities: 1. Customer service and issue resolution 2. Tracking of support or application development tickets 3. Conducting demonstrations or training sessions for customers Terminal Logistics is seeking an **APPLICATION SUPPORT AGENT.** **Work Location:** AIFA Airport. We are looking for a candidate with knowledge in information technology, application development, and support, who will serve as the first point of contact for both internal and external users: * Customer service and issue resolution: Provide first-level support to customers using various applications and software programs; resolve first-tier issues or, where necessary, classify and route more complex requests to the appropriate personnel. * Customer follow-up to track support or application development tickets. * Properly document support requests and resolutions. * Conduct scheduled demonstrations or training sessions for customers regarding relevant updates. Requirements: * Basic knowledge of application development and technical support. * Proficiency in Microsoft Office suite. * Minimum Education: Completed high school diploma; Technical degree in computing or related field; Incomplete Bachelor’s or Engineering degree in systems or related field; Bachelor’s or Engineering degree in systems or related field. * Flexible availability for shift work. We Offer: * $17,100 to $20,100 Gross monthly salary (pre-tax) * 10% Monthly food vouchers * 13% Savings fund * 30-day year-end bonus * 40% Vacation bonus * Life insurance * Statutory benefits * **Rotating schedule Monday through Friday** ***(1st shift: 6 a.m. to 3 p.m.; 2nd shift: 2 p.m. to 10:30 p.m.; 3rd shift: 10 p.m. to 6 a.m.; 4th shift: 9 a.m. to 6 p.m.*****)** **Days off: Saturdays and Sundays**