Summary: Are you ready to take flight in a dynamic and fast-paced aviation sector? As a global leader in aviation services, Swissport provides ground, cargo, and passenger handling services to over 300 million passengers annually. Our mission is simple: "Deliver consistent, tailored aviation solutions worldwide for a better customer experience." We believe our people are what set us apart from the competition. At Swissport, we are guided by our core values of Show You Care, Do the Right Thing, and Win as a Team, and we are currently seeking dedicated individuals who align with these values to join our team in various locations around the world. **Job Summary** Assist and support all passengers, providing service during check-in, boarding, and disembarkation. **Your Responsibilities:** Appearance and punctuality* Report punctually for your assigned duties * Request assignments from your supervisor * Coordinate and assist in the transfer of equipment and paperwork Review of flight-related documentation and information* Verify gate assignments, first-class vouchers, and other additional information provided by the supervisor or airline representative. * Pay close attention to the pre-flight briefing. Counter opening* Arrive at counters according to the time required by the client prior to aircraft arrival. * Ensure counters are clean and ready to begin check-in. * Confirm that necessary paperwork is available to start check-in. * When applicable, display announcements and/or information required by the airline and aviation authority at the counter. Check-in* Review passenger documentation in accordance with airline policies. * Assign seats using automated systems or manually. * Weigh luggage and, if excess is detected, apply the appropriate fee collection procedure according to airline policy. * Issue boarding passes and baggage tags. * Complete the entire check-in process efficiently. Ticketing* Collect payments for tickets, excess baggage, and other applicable fees according to airline regulations. * Safeguard revenue from ticket sales and other collections related to the airline. Disembarkation* Verify availability of information regarding disembarkation gates and passengers with special needs before moving to the final waiting area. * Coordinate delivery of wheelchairs, strollers, and other passenger-owned equipment traveling in the bulk compartment. * Announce completion of disembarkation via radio. Boarding* Verify that required paperwork and equipment are available from the client and airline for boarding operations. * Begin boarding at the time specified by the client, making applicable announcements. * Apply applicable security procedures. * Keep relevant parties informed about boarding progress and other relevant information. Flight closure* Close out the flight within the timeframe established by the client. * Inform staff in lounges about any last-minute passengers. * Apply security procedures for passengers who do not board. * Generate required reports and paperwork to be delivered to the supervisor or airline representative. Assistance for passengers with special needs **Your Profile*** Bachelor’s degree in Tourism or related field. * Minimum of 2 years of experience in passenger service or customer service. * Intermediate to advanced level of English proficiency. * Flexible availability. * Excellent communication skills, ability to work under pressure, and strong service orientation. **What We Offer*** Competitive base salary * Statutory benefits * Additional benefits and perks * Ongoing training * Career development opportunities At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Visit our website at https://careers.swissport.com to learn more about life at Swissport. Join Swissport today and become part of a team that connects the aviation world.