Job Summary: Ensure accurate capture of purchase orders, respond to and resolve customer requests, and keep customers informed about the status of their orders. Key Highlights: 1. End-to-end order management and customer service. 2. Promote effective communication with internal and external customers. 3. Achieve increased customer satisfaction. **Job Purpose** --------------- **Ensure accurate capture of purchase orders in the system, guarantee timely response to and resolution of customer requests, and keep customers informed about order status.** ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- **Job Duties and Responsibilities** ----------------------------------- Ensure response to and resolution of order-related requests; ensure accurate capture of purchase orders in the system; keep customers informed about order status, open orders, back orders, and shipment dates; control proper receipt of purchase orders according to commercial policy; promote effective communication with internal and external customers; generate various reports; achieve increased customer satisfaction. **\#OCCDANAMEXICO** **\#COMM** **Education and Qualifications** -------------------------------- 2 years of experience with Oracle systems (Order Management, BOM Inquiry, Inventory Inquiry, Invoicing) and Salesforce CRM. Advanced English proficiency for verbal and written communication. Minimum Education (Field/ Specialty): Bachelor’s degree in Marketing, Business Administration, or related field. Required Experience (Years and Areas): Minimum 3 years in customer service. Problem analysis and resolution, and decision-making. Conflict management and resolution. **Skills and Competencies** --------------------------- **Competencies** ---------------- Sample Competency 3\. Demonstrates Effective Approach 4\. Achieves Planned Results Solving Complex Problems