Position Summary: This role ensures purchase order capture, handles and resolves customer requests, and keeps customers informed about order status. Key Points: 1. Order request handling and resolution 2. Effective communication with internal and external customers 3. Increasing customer satisfaction **Job Purpose** --------------- Ensure purchase order entry into the system, guarantee customer request handling and resolution, and keep customers informed about order status. **Job Duties and Responsibilities** ----------------------------------- Ensure order request handling and resolution; ensure purchase order entry into the system; keep customers informed regarding order status, open orders, backorders, and shipment dates; control correct purchase order receipt in accordance with commercial policy; promote effective communication with internal and external customers; generate various reports; achieve increased customer satisfaction. 4 to 7 years of experience with SAP, Oracle (Order Management, BOM Inquiry, Inv. Inquiry, Invoicing), and CRM Salesforce systems. MUST-HAVE: ADVANCED ENGLISH — spoken and written, as daily business conversations are required. Minimum 4 years of experience in foreign customer service. **#OCCDANAMEXICO** **#COMM** **Education and Qualifications** -------------------------------- Education: Bachelor’s degree in Marketing, Business Administration, or related field. **Skills and Competencies** --------------------------- Problem analysis and resolution, and decision-making Conflict management and resolution