Senior Technical Support Specialist - Hardware, Networks, and Security

Description

Job Summary: We are seeking a Technical Support Specialist with advanced experience in hardware, peripherals, and Acronis, focused on providing comprehensive support to end users and infrastructure. Key Highlights: 1. Comprehensive hardware, peripherals, and Acronis support 2. Asset, operating system, and network management 3. Excellent service attitude and analytical capability We seek a Technical Support Specialist with advanced experience in hardware, peripherals, and Acronis 26.4 platform administration, focused on delivering comprehensive support to end users, infrastructure, and endpoint security. Completed Bachelor's Degree or Engineering Degree More than 4 years of experience Technical Requirements: -Hardware and Peripherals • Diagnosis and repair of PCs and laptops • Advanced knowledge of processors, RAM, NVMe/SATA drives, and chipsets • Diagnosis of motherboard, power supply, battery, and display failures • Preventive and corrective maintenance • Diagnosis and support for printers and peripherals -Asset and Inventory Management • Control and administration of technological assets • Warranty tracking with manufacturers (Dell, HP, Lenovo) • Ticket creation and follow-up with manufacturers • Comparative analysis and procurement of computing equipment and mobile phones -Operating Systems and Office Applications • Administration of Windows 10/11 Pro, macOS, and basic Linux • Microsoft 365 and Google Workspace • Configuration of Outlook, OneDrive, and SharePoint • Operating system recovery and management -Networks and Connectivity • IP configuration, connectivity testing, and troubleshooting • Access Point and switch configuration • Internet link and network conflict diagnosis • Remote tools: AnyDesk, TeamViewer, Quick Assist, and VPNs -Security and Administration • Active Directory knowledge • Acronis 26.4 administration and monitoring • Antivirus, EDR, and endpoint monitoring • BitLocker and FileVault management • Firewall restriction policy and whitelist/blacklist configuration We seek individuals with: • Excellent service attitude • Analytical ability and problem-solving skills • Organization and incident tracking • Effective communication with end users and vendors Schedule: Monday to Friday, 9 AM–6 PM Location: Benito Juárez, CDMX We Offer: Permanent employment contract Statutory and above-statutory benefits Savings fund Grocery vouchers Major medical expense insurance Job stability . -Requirements- Minimum education: Higher education – Bachelor's degree 4 years of experience Age: between 26 and 40 years Keywords: support, support, technical support, technologist, technician, tech, technician, technology, technology, technologist, senior, sr, escort, guard, security officer, watchman, guard, surveillance