***Unisys****| Global information technology company that develops solutions and delivers IT services to various enterprises worldwide.* **\*\*\*Primary ticket base: Mérida. / Coverage, travel zones: Mérida as primary base, as well as within and outside the state of Yucatán.** **Key responsibilities:** * Respond to technical service requests for diagnosing, repairing, and maintaining equipment such as servers, desktop computers, laptops, etc., using the ticket tracking tool. * May also support other local account tickets as needed. Work environment: You will work as part of a team with high responsibility toward our client, ensuring delivery of service at the committed SLA level. **You will succeed in this role if you have:** * Completed technical or professional degree *or, alternatively, completed high school diploma (preparatoria or bachillerato) in a related field.* * Minimum 6 months to 1 year of hands-on experience. ***Technical and soft skills required for this role:*** * Customer/user service orientation. * Knowledge of software and hardware troubleshooting. * Knowledge of physical servers. * Excellent analytical and client communication skills. * Understanding of SLA concepts. **Additional requirements:** * Personal vehicle required. Travel allowances provided per our travel policy. * Availability to rotate weekly on-call shifts (subject to operational needs). **We offer:** · **Gross salary/pre-tax (paid monthly)** · Travel allowance support. · Overtime and on-call shift compensation (if applicable). · Major Medical Expense Insurance · Life Insurance · Minor Medical Expense Insurance · Grocery vouchers · Restaurant/meal vouchers · Clothing vouchers · Savings fund · Dental plan *\*covers dependents.* · Pension plan · Year-end bonus exceeding statutory minimum · Vacation premium · Profit-sharing (PTU) · Direct employment contract with Unisys \*Company-issued laptop and mobile phone provided as work tools for managing travel allowances, internal communications, and completing brand-specific certifications. Employment type: Full-time Salary: $11,000.00 \- $12,500.00 per month Benefits: * Savings fund * Employee referral program * Medical expense insurance * Major medical expense insurance * Dental insurance * Life insurance * Company mobile phone * Grocery vouchers * Restaurant vouchers Application question(s): * Please provide your email address and mobile number to confirm your contact details. (Please monitor them closely to schedule a Teams interview if selected): * To validate eligibility—and given the work dynamics described above—do you own a vehicle? * Please state your monthly pre-tax salary expectation (MXN): Work location: On the road