**GENERAL PURPOSE** Serve and advise customers in order to sell new and used vehicles according to the dealership's sales policies and channels, always presenting a professional and friendly image to the customer. **MAIN INTERNAL / EXTERNAL RELATIONSHIPS.** **INTERNAL** Financial Services Manager: Review their credit applications to send to VWFS, perform quotations and delivery of financing plans, report everything happening in the department such as plan changes or any information. AFASA Manager: Review their AFASA requests to send, perform quotations and delivery of financing plans, report everything happening in the department such as plan changes or any information. Sales Administrative Assistant: Inventory reporting, unit assignments. Secretary: Billing and file compilation. Service Staff, Advisors, and Service Manager: Technical assistance regarding vehicle operation, client presentations, and training on technical components of vehicles. Accounting Personnel: Request Customer Number to register the client in the Billing System. Parts Department: Perform quotations for equipment. Credit and Collections: Support in collecting payments from clients. Sales Washing Supervisor: Details regarding scratches and cleaning of new units, preparation of new cars for test drives. Experience Consultant: Sales process review, training. **EXTERNAL** Customers: Prospecting and closing sales. **MAIN CHALLENGES.** Achieve full customer satisfaction while simultaneously meeting previously established sales goals of 12 new cars and 1 used car. Also meet the quality standards required by VWM and support the Sales Manager in achieving 93 points in CRI sales and reaching a 90% rating in mystery shopper evaluations. Minimum accessory sales per new car of $473,000.00 **DECISIONS.** Develop sales strategies. **OBJECTIVES.** \* Responsible for increasing market share through sales. \* Maintain constant communication with customers to detect dissatisfaction. \* Organize the delivery of new cars as a special event for customers, following the Perfect Delivery manual and management guidelines. \* During delivery, present the Service Advisor or Service Manager to explain technical details of the vehicle operation to the customer. \* Keep pricing lists and inventories up to date. \* Maintain an updated, complete, and organized sales folder containing all necessary information for good performance. \* Attend training sessions when assigned, during scheduled days and times according to the training matrix and schedule. \* Check the condition and physical appearance of the new vehicle before presenting it to the customer, fine-tuning details such as clock settings, cleanliness, removing driver-side protective covers, delivering antenna and other necessary details, verifying compliance with the delivery checklist. \* Be responsible for ensuring sales files are complete and clean, as well as maintaining personal workspace and showroom cleanliness. \* Prospect customer portfolio for positioning and maintain detailed control over daily activities. \* Keep customer portfolio updated. \* Inform Sales Management of any issues that could reduce productivity. \* Attend daily meetings with the Sales Manager to discuss and clarify doubts. \* Always maintain impeccable personal appearance and business cards. \* Train and fully understand 100% of product warranties. \* Register customers in the Business Pro System to request consecutive numbers from Accounting. \* The person on duty will be responsible for opening the display vehicles in the morning, ensuring complete brochures are available, and keeping the showroom orderly and clean; and closing the vehicles and showroom at night. \* Comply and ensure compliance with all instructions from the Quality Management System, Safety Measures, and Hygiene and Ecology Measures. \* Promote the programs offered by the manufacturer for vehicle acquisition, warranty, and service. \* Provide proper customer service and explain the benefits of the financing options offered by the agency. \* Know all available sales programs. \* Keep work area clean and organized at all times. **Job Requirements.** **Age:** 30 to 40 years old. **Education:** High School Diploma. **Gender:** Male or Female. **Personal Appearance:** Impeccable presentation, service attitude, neatness, and cleanliness. **Required Knowledge:** * Experience selling new and used vehicles * Good communication skills * Computer literacy * Minimum one year of experience in the field * Technical knowledge of the product **Salary:** Minimum wage plus commissions. Employment type: Full-time, Indefinite Salary: Starting at $5,805.07 per month Education: * Completed Bachelor’s degree (Desirable) Experience: * Sales: 1 year (Desirable) Workplace: On-site