IT Service Management Analyst (ITIL)

Description

Position Summary: IT Service Level Management Analyst to ensure the quality of deliverables, generate reports, track changes and incidents. Key Highlights: 1. Actively participate in quality management and customer deliverables. 2. Generate and manage customer reports and planning. 3. Collaborate in tracking incidents, requests, and problems. Atalait is the platform that connects strategic business requirements that can be addressed through technological solutions, enabling organizations to focus on their market relevance through Operations, Innovation, and Protection. "At Atalait, we promote equal opportunities and development; our talent selection and development processes are based on performance and potential criteria without gender distinction. At Atalait, pregnancy or HIV tests are not required." We are currently seeking our next IT Service Level Management Analyst. What are we looking for? * Degree in Computer Systems Engineering. Degree certificate and professional license. * Minimum 1 year of experience in a service desk. * Knowledge of ITIL. Responsibilities: * Actively collaborate with related departments to ensure the quality of customer deliverables. * Develop report templates. * Generate and manage the Planner dedicated to each customer’s deliverables. * Track progress with various departments during the report generation process. * Conduct style and quality reviews of reports. * Actively participate in change control tracking. * Conduct initial reviews of RFCs to be evaluated during CAB meetings. * Identify types of changes requested from the department. * Monitor the progress of changes approved by CAB. * Actively participate in incident and request tracking and review. * Review the quality of incident and request documentation. * Participate in problem tracking and review. * Coordinate with various departments on problem documentation. 100% on-site position Salary: $17,000\.00 per month Workplace: On-site employment