Description
Data Mining Analyst – Call Center
We are seeking a Data Mining Analyst with call center experience to analyze operational and commercial data, generate strategic reports, and optimize performance indicators.
Requirements:
\* 2\+ years of experience in data analysis, business intelligence, or data mining
\* Experience in call center / contact center
\* Advanced Excel skills
\* Proficiency in Power BI or Tableau
\* Knowledge of call center KPIs
\* Analytical mindset and results-oriented profile
Responsibilities:
\* Analysis and cleansing of databases
\* Development of dashboards and reports
\* Monitoring of operational KPIs
\* Campaign segmentation
\* Report automation
\* Identification of improvement opportunities
We offer:
\* Competitive salary
\* Statutory benefits
\* Professional development
\* Excellent work environment
\*
Job type: Full-time
Salary: Starting from $6,802\.05 per month
Benefits:
* Professional development support
* Salary increases
* Sick leave days
* Company-provided mobile phone
Work location: On-site employment