Job Summary: Doble Cinco is seeking a Customer Experience Senior with a UX/UI focus to design and standardize integrated experiences for users and customers, ensuring consistency and efficiency across Group brands. Key Highlights: 1. Design and optimize integrated experiences for users and customers. 2. Key role to ensure clear, engaging, and frictionless interactions. 3. Collaborate with development teams for implementation and quality control. Doble Cinco has an opening for a Customer Experience Senior with a UX/UI focus for the mission: Design, optimize, and standardize integrated experiences for users, customers, and candidates across Group brands, ensuring consistency, efficiency, and differentiation. This role combines Customer Experience (CX) with strong execution in UX and UI, covering research, journey mapping, interface design, user testing, and data-driven continuous improvement—aligned with cross-functional strategies (marketing, product, automation, recruitment, etc.). This role is critical to ensuring all interactions with Group brands are clear, engaging, consistent, and frictionless, with a results-oriented approach and focus on engagement. **Responsibilities:** Map customer experience (CX/UX) using customer journeys and service blueprints, identifying friction points and improvement opportunities. Conduct qualitative and quantitative research (interviews, surveys, usability testing, heuristic analysis). **Design UX/UI digital experiences and products:** wireframes, flows, prototypes, and visual design in Figma, ensuring accessibility and consistency. Collaborate with development teams for accurate implementation and visual quality control. Enhance the end-to-end customer experience, considering support, engagement, conversion, onboarding, and retention. Define and monitor experience KPIs (CSAT, NPS, conversion, retention, among others) and drive continuous improvement. Execute A/B tests, user validations, and post-launch analysis. Leverage AI and automation tools to optimize timelines, scale processes, and improve operational efficiency. **Skills:** Agile methodologies (Scrum/Kanban) Design tools (Sketch, Figma) Data analysis Knowledge of Design Thinking UX analytics User experience evaluation User research Proficiency in Figma, (desirable) Adobe XD, Illustrator, Miro, N Basic HTML/CSS User-centered design methodologies Collaboration with development teams Prototyping Design of intuitive interfaces Usability knowledge Critical thinking Collaboration Creativity Empathy Communication Requirements **Education Level:** Bachelor’s degree, B.A. in Design, Visual Communication, Systems Engineering / Engineering **Academic Status:** Graduated **Field Experience:** Art and Design **Specialization:** User Experience, User Interface **We Offer:** **Salary:** $25,000 MXN \- $30,000 MXN Gross per Month **Work Schedule:** Monday to Friday **Work Mode:** On-site **Working Hours:** 8 a.m. to 5 p.m. **Contract Type:** Indefinite-term contract **Benefits:** Statutory benefits