Job Summary: Doble Cinco is seeking a Customer Experience Senior with a focus on UX/UI to design, optimize, and standardize holistic experiences for users, customers, and candidates—ensuring consistency and efficiency. Key Highlights: 1. Design and optimization of holistic experiences for users and customers. 2. Collaboration in UX/UI digital experience and product design using Figma. 3. Data-driven continuous improvement approach aligned with agile methodologies. Doble Cinco has an opening for a Customer Experience Senior role focused on UX/UI, with the mission to design, optimize, and standardize holistic experiences for users, customers, and candidates across the Group’s various brands—ensuring consistency, efficiency, and differentiation. This role integrates Customer Experience (CX) with strong execution in UX and UI, covering research, journey mapping, interface design, user testing, and data-driven continuous improvement—aligned with cross-functional strategies (marketing, product, automation, recruitment, etc.). This position is critical to ensuring all interactions with the Group’s brands are clear, engaging, consistent, and frictionless—with a results-oriented mindset and strong emphasis on engagement. **Responsibilities:** Map customer and user experience (CX/UX) through customer journeys and service blueprints, identifying friction points and opportunities for improvement. Conduct qualitative and quantitative research (interviews, surveys, usability testing, heuristic analysis). **Design UX/UI digital experiences and products:** wireframes, user flows, prototypes, and visual design in Figma—ensuring accessibility and consistency. Collaborate with development teams to ensure accurate implementation and visual quality control. Enhance the end-to-end customer experience—including support, engagement, conversion, onboarding, and retention. Define and monitor experience KPIs (CSAT, NPS, conversion, retention, among others) and drive continuous improvement. Execute A/B tests, user validations, and post-launch analysis. Leverage AI and automation tools to optimize time, scale processes, and improve operational efficiency. **Skills:** Agile methodologies (Scrum/Kanban) Design tools (Sketch, Figma) Data analysis Knowledge of Design Thinking UX analytics User experience evaluation User research Proficiency in Figma; Adobe XD, Illustrator, Miro, and N (desirable) Basic HTML/CSS User-centered design methodologies Collaboration with development teams Prototyping Intuitive interface design Usability knowledge Critical thinking Collaboration Creativity Empathy Communication Requirements **Education Level:** Bachelor’s degree in Design, Visual Communication, Systems Engineering / Engineering **Academic Status:** Graduated **Field Experience:** Art and Design **Specialization:** User Experience, User Interface **We Offer:** **Salary:** $25,000 MXN – $30,000 MXN Gross per Month **Work Schedule:** Monday to Friday **Work Modality:** On-site **Working Hours:** 8 AM to 5 PM **Contract Type:** Indefinite-term contract **Benefits:** Statutory benefits