Summary: This Support Specialist serves as a high-level technical expert for automotive partners, troubleshooting battery testing equipment and managing support cases with a problem-solving mindset and electro-mechanical skills. Highlights: 1. Provide world-class technical product support for automotive partners. 2. Become a subject matter expert for automotive battery testing equipment. 3. Collaborate with internal departments to resolve complex customer issues. **SUPPORT SPECIALIST** **(Technical Support)** **Chihuahua, MX** **$40,000 \- $55,000/month (MXN)** The Support Specialist is a high\-level technical expert to serve as a Tier\-1 contact for our automotive partners. They will be the primary technical expert for troubleshooting our automotive battery testing and diagnostic equipment. The Specialist will initiate and provide ownership of support cases and follow through until the case has been resolved, closed, or reassigned to another individual or department. This position requires an individual that has a problem\-solving mindset, solid electro\-mechanical skill set, and the ability to navigate across departmental lines, using all available resources to solve issues. **A DAY IN THE LIFE:** * Provide world class technical product support to our customer’s requests via phone and email in a high\-volume technical support call center * Acquire and maintain technical product knowledge and become a subject matter expert for Midtronics product * Troubleshoot product related issues at a technical level with customers on phone calls and via emails * Posses an automotive background or understanding of vehicles and the automotive industry * Enter and manage support cases, Return Material Authorizations (RMA), and customer information into the business system * Work directly and collaboratively with various internal departments to resolve and/or escalate customer issues/concerns, and meet deadlines * Ability to reproduce customer issues and escalate using Jira ticketing system * Posses a technical aptitude to walk customers through remotely retrieving logs from tools * Capable of using Android studio and FileZilla to download data logs * Other projects as assigned by the Manager or Team Lead **WHAT YOU’LL NEED:** * 3\-5 years’ experience providing technical support in a professional setting, comparable technical field experience or combination of both * HS Diploma or equivalent required; Technical or Engineering degree a plus * Technical aptitude, including the ability to understand and interpret technical documentation, product screen flows, engineering BOMs, parts manuals, and then the ability to clearly articulate this to resolve a particular customer problem * Excellent interpersonal, written, and oral communication skills * Excellent listening skills and the ability to ask probing question, understand concerns, and overcome obstacles/objections * Must possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone * Ability to learn and navigate new software/business changes quickly * Excellent attention to detail and accuracy * Ability to multi\-task/manage multiple projects at one time **WHAT WE OFFER:** Comprehensive Medical, Dental, \& Vision Benefits; Life Insurance; Savings Fund; Food Coupons; Technology Allowance; Generous Paid Time Off \& Company Paid Holiday Schedules; Reimbursement for Continuing Education \& 50% of Textbook costs; and more. **ABOUT US:** Midtronics is a fast\-growing company with an energetic, passionate, and innovative leadership team. As the world is determined to reduce carbon emissions and improve vehicle safety, the rapid evolution of the transportation industry – from electrification and connectivity to autonomous vehicles — Midtronics, is a committed partner in developing superior battery management solutions to meet those exciting challenges in the years ahead.