Position Summary: Operationally supervises branches, manages compliance, prepares reports, develops staff, and proposes continuous improvements. Key Highlights: 1. Focus on operational supervision and continuous process improvement. 2. Opportunity to strengthen administrative talent. 3. Promotes a culture of service and quality customer care. With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith. Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories! Key Responsibilities: Key Functions Operational Control * Conduct on-site visits and remote monitoring to operationally supervise assigned branches. * Perform petty cash and collection receipt reconciliations to verify proper handling of resources. * Verify data entry into institutional systems by Administrative Assistants (AAs), validating accuracy, timeliness, and adherence to process. * Verify timely allocation of supplies to new AAs for commencement of duties. * Supervise proper management of prospects at branches under responsibility. Compliance and Operational Management * Follow up on audit findings, promoting corrective and preventive actions to avoid recurrence. * Verify timely, complete, and accurate submission of case files to National Office. * Perform post-approval data entry edits in justified and authorized cases. * Administer technical assessments to candidates applying for the Administrative Assistant position. * Ensure proper handover of positions upon staff resignations or terminations. * Manage institutional and office stationery assigned per branch. * Cancel prospect credit applications (CC) due to data entry errors. * Perform edits or modifications to credit agreements prior to approval, subject to institutional validation. * Follow up on CAR clients, assigned accounts, and accounts in collection, in coordination with responsible departments. Reporting and Monitoring * Analyze key operational performance indicators (KPIs), identify deviations, and establish improvement actions. * Generate and submit periodic area control reports focused on compliance. * Prepare consolidated monthly report detailing pending items per branch, documenting actions taken and progress achieved. Staff Development * Strengthen administrative talent capabilities through feedback, training, development plans, and technical mentoring. * Develop, implement, and monitor individual work and development plans for AAs. Continuous Improvement * Design and implement operational improvements aligned with needs identified by field teams or institutional findings. * Continuously evaluate current processes and propose changes that enhance operational efficiency without compromising control. * Develop monitoring tools, templates, and practical resources to strengthen AA operations. * Analyze trends (errors, findings, incidents) to generate structural and sustainable solutions. * Propose adjustments to workflows, responsibilities, and operational standards according to the evolution of the operational model. Service and Customer Care * Promote a service-oriented culture among AAs, ensuring timely and high-quality service to internal and external customers. * Act as facilitator between branches and internal departments to ensure appropriate response times. * Ensure internal and external customer experience aligns with VF Mexico’s values. Key Performance Indicators (KPIs) * Audit Follow-up. * Petty Cash Reconciliation. * Case Files Submitted to NO. * Data Entry Errors. * Service Survey. General Criteria: * Gender: Unrestricted. * Age: 25 years and older. * Marital Status: Unrestricted. * Education: Bachelor’s degree in Economics or Administration. or Bachelor’s degree in Administration or Industrial Administration or Industrial Engineering Knowledge: * Advanced Microsoft Office proficiency. * Intermediate Excel skills. * Basic accounting concepts. * Attention to detail. * Data entry speed. * KPI management. * Personnel management. Experience: * Minimum 1 year in similar roles, preferably within financial or microfinance institutions. Competencies: * Customer orientation and service (internal and external). * Results-driven mindset. * Stress tolerance. * Adaptability to change. * Analytical ability and conflict resolution skills. * Decision-making capability. * Planning. * Organization. * Effective communication. * Negotiation. * Dynamism. * Attention to detail. * Leadership. * Time management. * Enthusiasm for fieldwork. * Emotional intelligence. Values: * Honesty. * Respect. * Responsibility. * Teamwork. Applicant Types Accepted: Local Applicants Only