Job Summary: The Backoffice Anti-Fraud Analyst will be responsible for handling and resolving operational cases related to fraud prevention and financial risk, ensuring customer protection and loss mitigation. Key Responsibilities: 1. Manage and resolve fraud prevention and financial risk cases 2. Analyze information and make risk-based decisions 3. Collaborate with Anti-Fraud, Risk, and Operations teams Company Overview: DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app\-based services across markets including Asia\-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra\-city freight, and financial services. DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future. For more information, please visit: www.didiglobal.com/news \#LI\-Hybrid Team Overview: As a Backoffice Anti\-Fraud Analyst, you will be responsible for handling and resolving operational cases related to fraud prevention and financial risk, originating from internal channels. This role is primarily backoffice-focused, emphasizing operational analysis, control execution, and proper documentation, ensuring timely and consistent resolutions aligned with internal guidelines. You will collaborate with Anti\-Fraud, Risk, Operations, and Strategy teams, contributing to customer protection, operational continuity, and loss mitigation. Role Responsibilities: * Manage and resolve operational cases related to fraud prevention and financial risk * + Analyze requests requiring risk validation prior to resolution * + Execute preventive or corrective actions on accounts per internal criteria * + Support review of events involving unusual activity or potential unauthorized access * + Participate in account intervention, release, or closure processes, ensuring risk controls * + Collaborate with internal teams to handle special or highly complex cases * + Accurately document each case, maintaining traceability and decision rationale * + Comply with SLAs and operational quality and control standards * + Work under flexible schedules, including extended coverage when operationally required Role Qualifications: * + Prior experience in fraud prevention, anti-fraud operations, or risk management * + General knowledge of fraud typologies and preventive controls * + Experience in backoffice environments and operational case management * + Ability to analyze information and make risk-based decisions * + High attention to detail and operational discipline * + Ability to work under pressure and manage multiple cases simultaneously * + Strong documentation and written communication skills * + Ability to work autonomously and prioritize tasks * + Availability for flexible hours and continuous operations as business needs require EEO Statement: * We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient. * We are data\-driven – We are strong believers in making informed decisions, that’s why we are data\-driven. We can better navigate the business landscape strategically by analyzing valuable metrics. * We believe in Win\-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do. * We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other. * We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow. * We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all. **We are committed to building inclusive and diverse teams.** At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer. Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate. We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of. ***I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on*** ***https://careers.didiglobal.com/terms***