Customer Solutions Assistant

Description

Job Summary: Estafeta is seeking a Customer Solutions Assistant to handle requests, contact customers regarding incomplete shipments, manage goods, and generate damage reports for shipments. Key Highlights: 1. Logistics opportunity to connect people and businesses 2. Key position to ensure customer satisfaction 3. Growth in an environment that values talent and diversity Customer Service City: FEDERAL DISTRICT Publication Date: Apr 21, 2026 Schedule: 9:00 AM to 6:00 PM Description: At **Estafeta**, our passion for connecting people and businesses drives us forward. With over 40 years as logistics leaders in Mexico, we value talent, diversity, and inclusion as pillars of our success. Join us and "estafétalo"! If you are passionate about sales and customer service, this opportunity is for you! **Customer Solutions Assistant (Seasonal)** **Location: Azcapotzalco, Mexico City** **Position Objective:** Timely handling of requests from the shipment control department, ensuring performance indicator compliance and customer satisfaction. * Handle and follow up on service reports promptly and accurately. * Contact customers when their shipment has incomplete information, follow up, and collect correct details to ensure on-time delivery per the contracted guarantee. * Goods handling: Scan incoming and outgoing shipments in the assigned area. Provide customer service and support, ensuring efficient and high-quality service. * Generate damage reports / repackaging reports for damaged shipments * RequirementsMinimum education required: High school diploma or completed technical program. * Minimum 6 months’ experience in operational roles related to customer service, preferably in warehouses or distribution centers. * Basic proficiency in Microsoft Outlook, Excel, and Teams. Advanced customer service skills. **Requirements** * Minimum education: High school diploma * Ability to handle customers * Teamwork * Minimum experience: 6 months in customer service **What We Offer You:** * Competitive monthly salary * Life insurance