Customer service City: FEDERAL DISTRICT Publication date: May 14, 2026 Schedule: Monday to Friday, 09:00–19:00; Saturdays, 09 Description: **About the company** At **Estafeta**, we value talent, diversity, and inclusion as pillars of our success. With over 40 years of leadership in logistics across Mexico, we proudly deliver innovative solutions that connect people and businesses. Join us and "estafétalo"! **Location**: Azcapotzalco, CDMX. **About the position** **Position objective** * Provide primary customer support via telephone **Requirements** * Minimum education required: High school diploma or completed technical program. * Minimum 6 months of experience in operational roles related to customer service. * Basic proficiency in Microsoft Outlook, Excel, and Teams. * Advanced customer service skills. **Job functions or activities** * Package tracking. * Generation of Service Reports that cannot be generated via the portal. * Providing status updates for generated reports. * Adding required information to pending reports. * Escalating special cases to the supervisor for prompt resolution. * Handling difficult or upset customers due to delayed or undelivered shipments. * General information about Estafeta services. * Service window. **What we offer you** * Bonuses exceeding statutory requirements. * Life insurance. * Grocery vouchers with an additional 10%. * Monthly performance bonus of an additional 8%. **Why join Estafeta?** At Estafeta, you will become part of a dynamic team and have the opportunity to tackle challenges that maximize your capabilities, contributing to the success of an organization committed to quality and innovation. Apply today to join the Red Force!
Juan García
Indeed · HR
Juan García
Indeed · HR
