Job Summary: We are seeking a Service Concierge to implement consumer experience strategies, ensuring excellent customer service and advisory support. Key Highlights: 1. Customer service and interpersonal relationship experience. 2. Knowledge of Ford products and programs for unique customer service. 3. Communication, negotiation, and problem-solving skills. **FORD AZCAPOTZALCO DEALER IS SEEKING A SERVICE CONCIERGE.** REQUIREMENTS: Ø Technical degree or upper secondary education Ø Prior experience in a similar role is desirable. Ø Office equipment proficiency Reception and daily schedule management. Skills: Ø Communication Ø Interpersonal relationships Ø Teamwork Ø Customer service Ø Negotiation Ø Problem solving Time management Responsibilities: · Efficiently execute consumer experience strategies, from the moment our customers arrive through their entire stay on the dealer floor. · Deliver and ensure excellent customer service. · Schedule appointments and prospect customers. · Advise and assist customers with any questions they may have during their visit. · Be fully knowledgeable about all Ford products and programs that guarantee unique customer service. · Perform vehicle preparation ("dressing the car"). · Direct customers to the appropriate department. We offer base salary + productivity bonus + statutory benefits Working hours: Monday to Friday, 9:00 AM – 6:00 PM; Saturdays, 9:00 AM – 2:00 PM Interested candidates may apply through this channel or send their CV to jbarron@cever.com.mx or contact us at 55 91 40 97 00 Employment type: Full-time Salary: $9,585.00 – $13,000.00 per month Work location: On-site employment