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Summary: Support the development and implementation of P&O processes, guidelines, and continuous improvement initiatives for a client group, coordinating data analysis and evaluation. Highlights: 1. Support P&O strategic objectives and process implementation 2. Provide guidance and support for P&O Services requests and problems 3. Contribute to P&O Services projects at country or BU level **Job Description Summary** * To support the development of P\&O processes, principles, and guidelines for a small client group, as well as coordinate data analysis and evaluation, in support of the implementation and/or maintenance of processes / services / continuous improvement in scope. **Job Description** **Major accountabilities:** * Support the team in the operational conversion of P\&O strategic objectives. * Provide support and specific advice in the implementation of processes and standards for all P\&O Services aspects (e.g. services, processes, continuous improvement) and provide guidance and assistance on problems and requests to customers/users through consulting and training \-Support the identification and planning of services P\&O Services will provide. * Handle standard service requests, answer questions, resolve problems if possible or support problem resolution by close collaboration with next level support and/or experts \-Perform user administration tasks (e.g. access management). * Track service requests and troubleshoots – analyze error messages and questions \-Support periodic cost and efficiency analyses to support productivity objectives \-Support personnel cost budgeting process and control. * Support evaluation of the services / processes / continuous improvement in scope. * Contribute to P\&O Services projects at country or BU level **Key performance indicators:** * P\&O Services delivered on time with the right level of quality **Minimum Requirements:** **Work Experience:** * Operations Management and Execution. **Skills:** * Curiosity. * Data Privacy. * Employee Experience. * Employee Onboarding. * Hr Operations (Hr Ops). * Hr Service Delivery. * Hris (Human Resource Management System). * Human Resource Management System. * Human Resources (Hr). * Human Resources Management. * Identity And Access Management (Iam). * Payroll. * Sdm. **Languages:** * English. **Skills Desired** Curiosity, Data Privacy, Employee Experience, Employee Onboarding, HRIS (Human Resource Management System), Hr Operations (Hr Ops), HR Service Delivery, Human Resource Management System, Human Resources (HR), Human Resources Management, Identity And Access Management (Iam), Payroll, Sdm
