Job Summary: We are seeking a professional to provide second-level technical support, resolve customer service reports, and ensure equipment functionality. Key Responsibilities: 1. Customer service report handling and resolution 2. Second-level technical support to external and internal customers 3. Ensuring equipment functionality EDUCATION: Engineer / Technician in Systems, Computer Science, Electronics, Mechatronics, or related field. WORK SCHEDULE: Availability Monday through Friday REQUIRED KNOWLEDGE: * Reading and interpreting technical manuals. * Using electrical and electronic measuring equipment. * Corrective and preventive maintenance of computer equipment. * Database management (queries). * Reading operation logs. RESPONSIBILITIES: * Handling and resolving customer service reports. * Documenting reports in Smart Support. * Providing second-level technical support to external and internal customers. * Assigning cases to Service Engineers. * Following up on reports in Smart Support and closing them. * Negotiating and resolving conflicts with customers. * Supporting and/or advising Service Engineers in troubleshooting. * Monitoring equipment performance. * Ensuring equipment functionality. * Identifying, reporting, and following up on incidents in Engineering and Software departments when problem resolution falls outside their expertise. * Performing database backups. * Retrieving equipment operation logs and analyzing them, preparing corresponding reports. * Assisting in quality and functionality testing of equipment prior to customer release. Employment Type: Full-time Employment Type: Full-time Salary: $14,000.00 - $14,000.01 per month Benefits: * Life insurance * Grocery vouchers Work Location: On-site employment