Job Summary: Coordinate analyses derived from incidents reported by customers and follow up on actions until closure, using analytical and problem-solving methodologies. Key Responsibilities: 1. Management and administration of internal and external complaints 2. Coordinating analysis of customer incidents 3. Collaborating in the identification and development of improvements Modern wiring harness systems and exclusive vehicle interiors: the name DRÄXLMAIER represents automotive innovations – products designed to enhance the driving experience. Every day, approximately 75,000 associates worldwide collaborate, contributing their knowledge, skills, and passion for automotive engineering toward this goal. People who enjoy taking responsibility, applying their creativity, and contributing their ideas toward shared success. People like you! Specialist Analysis **Job Req ID:** 133651 **Location:**Lagos de Moreno, MX, CP47410 **Objective of the position** * Customer service as part of the Customer Care team. * Management and administration of internal and external complaints. * Coordinate a large unit in the Quality functional unit related to root cause analysis. * Coordinate analyses derived from incidents reported by customers, as well as the follow-up of each action until its closure, using analysis and problem-solving methodologies. **Principal activities** * Attend client meetings and visits. * Cooperate in identifying and developing suggestions for improvement; implement the actions determined. * Carry out the planning and arrangement of staff allocation, taking into account the company's objectives. * Ensure compliance and quality of delivery through the efficient use of machinery, material, and equipment; according to production planning/control criteria and characteristics. * Ensure quality testing of parts based on test plans, technical drawings, and work instructions (e.g., regarding function, integrity, etc.), compare target/actual deviations as necessary. **Requirements:** * Professional career: Bachelor's Degree * Education: Industrial Engineering and/or related field. * Language: English, Level 3 Advanced * German: (plus) * Relevant experience: Extensive knowledge of functional processes or the product range (techniques, systems, manufacturing processes). * Industry: Automotive * Technical knowledge: Problem solving tools, Product Integrity, Statistical Tools, Risk Analysis, Customer specific requirements, IATF 16949:2016 Standard, ISO 14001-2015 / ISO 45001:2018, Statistical tools (7 quality tools), Troubleshooting Tools, Risk analysis, Quality Tools (Basic quality tools: APQP, CP, PPAP, FMEA, SPC, MSA), Error proofing.