Summary: This role involves optimizing and securing Microsoft 365 product suites, ensuring optimal performance and availability, and enhancing user experiences through innovative technology solutions. Highlights: 1. Design, implement, and manage M365 services for optimal performance. 2. Proactively identify and remediate security risks within M365 platforms. 3. Lead cross-functional projects and contribute to strategic M365 initiatives. **Who are we?** =============== At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries. **What will you contribute?** The Senior M365 Engineer will collaborate with operational teams to optimize and secure Microsoft 365 product suites, encompassing communications, collaboration, productivity, security and emerging technologies. The ideal candidate will possess technical background in cloud services with strong knowledge in Entra ID, SSO, MFA, Enterprise Mobility, Information Protection, Information Rights, DLP and related technologies. This position requires an emphasis on infrastructure problem management, project management, as well as building and maintaining positive business relationships with IT organizations, business stakeholders, and external vendors. This will require a strong passion for enhancing user experiences through innovative technology solutions and service excellence. Fulfillment of responsibilities must be performed with a minimum amount of supervision. Key Responsibilities: M365 Engineering: * Design, implement, and manage M365 services * Monitor and troubleshoot M365 platform issues, ensuring optimal performance and availability. * Manage outages, conduct root cause analysis, and resolve all M365 platform issues within defined service levels. * Proactively identify and remediate security risks related to the platform and product suites. * Develop and maintain comprehensive documentation for M365 configurations, processes, and best practices. * Collaborate with IT and business units to gather requirements and deliver tailored solutions that enhance productivity. * Stay current with Microsoft 365 updates and features, recommending continuous improvements and new functionalities. * Lead cross\-functional projects and contribute to strategic planning for future M365 initiatives. * Develop key performance metrics to drive business value of IT. * Conduct user training and provide technical support to ensure effective use of M365 tools. IT Operations Support: * Responsible for Finastra’s M365 tenant. * Participate in change control processes. * Develop IT operational procedures and standards aligned with best practice. * Communicate change requests, issues, resolutions, event status, and other important matters to all areas of IT and customer departments. * Identify, resolve, and escalate business or technical issues as appropriate. * Serve as an escalation point for the operations support team. Additional Responsibilities: * Contributions to project plans for medium to large\-sized M365 projects. * Provide oral and written status reports to relevant stakeholders and IT Management Qualifications: * Bachelor's degree in Computer Science, Information Technology, or a related field preferred. * 5\+ years of experience in the IT industry, working with major systems and vendors. * 3 years of experience with Microsoft Teams, SharePoint, OneDrive, and Power Platform. * Intermediate knowledge with Microsoft Entra ID, Exchange. * Intermediate knowledge with Microsoft Security Products (Defender, Entra, Purview, Priva). * Intermediate knowledge with PowerShell, Graph API configurations. * Extensive knowledge of Microsoft 365 platform product suites, identity and federation services, and cloud security. * Strong interpersonal skills with the ability to work effectively with team members, business clients, and cross\-functional groups. * Excellent written and oral communication skills. * Exceptional problem\-solving abilities, strong decision\-making skills, and sound judgment. * Ability to take initiative and work with minimal supervision. * Ability to handle multiple tasks and be flexible in a fast\-paced environment. * Demonstrated ability to deliver high\-quality work within deadlines. * Programming experience is a plus. * Experience supporting or deploying Microsoft Copilot for Microsoft 365 (readiness, governance, licensing, or user enablement) is considered an asset. * Familiarity with AI\-driven productivity features, agentic workflows, or AI\-assisted automation is a plus. * Familiarity with emerging cloud capabilities, AI enhancements, or modern collaboration technologies is considered a plus. We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold: · **Flexibility:** Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave. · **Well\-being:** Access Confidential one\-on\-one therapy through our Employee Assistance Program, find support from our network of Wellbeing Champions and Gather Groups, and a calendar of monthly events and initiatives designed to help you thrive \- Inside and Outside of work. · **Medical, life \& disability insurance, retirement plan, lifestyle and other benefits\*** · **Sustainability:** Benefit from paid time off for volunteering and donation matching. · **DEI** : Participate in multiple DE\&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra). · **Career Development:** Access online learning and accredited courses through our Skills \& Career Navigator tool. · **Recognition:** Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best. * Specific benefits may vary by location. At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves. Be unique, be exceptional, and help us make a difference at Finastra!