Position Summary: We are seeking a Senior Junior Systems Support Executive to manage tickets, assist with system configuration, and proactively resolve first-level incidents with a service-oriented mindset. Key Responsibilities: 1. Support in gathering requirements and system configuration 2. Diagnosis and resolution of first-level incidents 3. Proposing improvements to implementation and support processes **Are you passionate about customer service and resolving incidents quickly and effectively?** Join our team as a **Senior Junior Systems Support Executive** to **manage tickets** and ensure an impeccable experience for our users. **Work Modality:** Remote or hybrid in León, Gto. **Contract Type:** Professional Services Provider. **Availability:** Immediate. **Your Responsibilities** * Support the **gathering of client needs and requirements** for project definition. * Assist in **system configuration, customization, parameterization, and testing**, in accordance with established plans and schedules. * Support the **creation and updating** of user guides, technical manuals, and training materials. * Provide technical and logistical support during **user training sessions**. * **Register, update, and track tickets** to ensure timely responses and customer satisfaction. * **Diagnose and resolve first-level incidents** to guarantee operational continuity. * **Escalate second-level incidents** and coordinate follow-up, maintaining proactive communication with the client. * Propose **process improvements** for implementation and support. **Candidate Profile** * **Bachelor’s degree** in Computer Science, Engineering, or related field. * **>1 year** of experience in technical support and/or customer service. * **Intermediate English proficiency.** * Proficiency in **databases and analytical tools**: MySQL, PostgreSQL, SQL Server. * **Basic ERP knowledge** (preferred). * **Skills:** Effective communication, **proactivity**, and service orientation. * **Technical bonus (preferred):** JavaScript, Java, Python, AWS (Lambda, S3, API Gateway), or similar. **Benefits:** * Performance bonus. * Flexible working hours. * Year-end bonus exceeding statutory requirements. * Support for Major Medical Expense Insurance. **Are you interested in this opportunity?** Apply via Indeed or send your CV to: *talento@glouu.com* ***We’d love to meet you!*** Job Type: Full-time, Probationary Period Contract Duration: 3 months Salary: $16,000.00 \- $19,000.00 per month Benefits: * Flexible working hours * Major Medical Expense Insurance * Additional vacation days or paid leave Application Questions: * We urgently need to fill this position. Can you start immediately? * What level of proactivity do you typically demonstrate at work? (1 None \- 5 Extremely) * Do you have experience in technical support or customer service involving ticketing systems? * Have you worked for software development companies? Work Location: Remote/hybrid in León, Gto.