Job Summary: Responsible for ensuring compliance with specific customer requirements, coordinating audits, and managing quality in automotive harness manufacturing. Key Responsibilities: 1. Lead root cause analysis and corrective/preventive actions. 2. Collaborate with various departments to meet customer requirements. 3. Promote continuous improvement in harness manufacturing processes. - **Required Competencies/Skills:** 1\. Technical and Specialized * Knowledge of automotive quality management systems, especially IATF 16949, Core Tools (PPAP, APQP, FMEA, MSA, SPC), LPA, and Customer-Specific Requirements (CSR). * Advanced English. * Proficiency in and understanding of automotive customer portals, such as TESLA, Ford, etc. * Knowledge of automotive electrical harness manufacturing processes, including assembly methods, inspection, and functional testing. * Proficiency in root cause analysis and problem solving using methodologies such as 8D, 3x5 Whys, and Ishikawa. * Expertise in quality audits (internal and external), both as an auditor and as the responsible party for addressing findings.2\. Analytical * Ability to analyze and interpret quality data, KPIs, rejection trends, customer satisfaction indices, etc. * Results-oriented and focused on continuous improvement, with capability to establish effective and sustainable action plans.3\. Communication and Interpersonal * Effective oral and written communication with both customers and internal work teams. * Negotiation and conflict management skills, especially in critical situations involving customers. * Collaborative and interdisciplinary teamwork, facilitating coordination among departments such as Production, Engineering, Logistics, and Procurement.4\. Organizational * Time management and task prioritization to meet multiple customer requirements on time and as specified. * Effective planning and follow-up of corrective and preventive actions. * Customer orientation, with focus on satisfaction, meeting expectations, and building long-term relationships.5\. Personal * Critical thinking and decision-making ability. * Proactivity and sense of urgency. * Professional ethics and accountability.**General Responsibilities:** ------------------------ * **Ensure compliance with specific customer requirements** , as stipulated in contracts, automotive standards, and customer portals. * **Coordinate and follow up on external and internal audits related to the customer** , ensuring timely response and effective closure of findings. * **Manage and respond promptly to requests received via customer portals** , including nonconformance reports, special requirements, and information requests. * **Lead root cause analysis for rejections, warranty claims, and quality issues reported by the customer** , ensuring implementation of effective corrective and preventive actions. * **Follow up and ensure timely response to AIMS reports, customer calls, and any other communication channel impacting product quality or customer perception.** * **Monitor and analyze customer satisfaction metrics** , ensuring implementation of action plans to maintain performance within targets (scorecards in green). * **Collaborate closely with Production, Engineering, Logistics, and other key departments** , to ensure alignment and comprehensive response to customer requirements. * **Promote continuous improvement in harness manufacturing processes** , through quality data analysis and customer feedback. * **Ensure compliance with applicable quality standards and regulations** , such as IATF 16949, Customer-Specific Requirements (CSR), and internal procedures. * **Serve as the primary point of contact between the organization and the customer’s quality representatives** , maintaining effective and professional communication. * **Any other job-related activities associated with this position**Privacy Notice \- Active Candidates: https://www.aptiv.com/privacy\-notice\-active\-candidates Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.