Job Summary: Coordinate and monitor quality, problem resolution, and customer communication in the automotive industry. Key Highlights: 1. Experience in the automotive industry and problem-solving tools 2. Communication management and coordination with customers 3. Monitoring of KPIs and customer complaints **Requirements:** * Education: Bachelor’s degree (Industrial Engineer, Mechanical Engineer, Administration Engineer) * Work experience: At least 4 years in a similar position in the automotive industry * Professional knowledge and skills: Problem solving tools, core tools, PPAP, IATF standard, VDA 6.3, specific customer requirements * Language: English (advanced) **Tasks/responsibility:** * Check customer portal or customer email daily * Notify relevant personnel in case of quality alerts * Coordinate part reviews with the customer and on-site containment * Coordinate internal containment and provide information and rejected parts for analysis to the involved team * Monitor PPMs, complaint costs, and defect records for analysis * Present KPIs on a weekly basis and potential failures * Owner of the customer’s scorecard * Monitor and own external costs (CONQ) * Visit the customer (follow up on open topics and agreements) * Coordinate analysis of customer complaints using the Fast Response tool * Coordinate activities to reduce GP12 escapes * Escalate customer-related issues to the plant * Series projects / Engineering change validation with customer / functional trials Employment type: Full-time Salary: $1.00 per month Benefits: * Major medical expense insurance * Dental insurance * Life insurance * Free uniforms * Additional vacation days or paid leave * Meal vouchers Work location: On-site employment