Summary: This role involves customer-facing services, providing telephone and email support, processing purchase orders, and handling day-to-day support activities for various business areas. Highlights: 1. Customer-facing services for inquiries and order processing. 2. Opportunity for independent work while collaborating with internal teams. 3. Involves managing returns, replacements, and customer disputes. **Job Summary –** · Customer facing services for a Region or specific Country. Telephone and email support for any inquiries from Customers or internal teams. Processing customer´s purchase order process and their accurate follow up. Day\-to\-day support activities and transactions for Indigo and non\-Indigo areas, which could be any or all the following examples: Order management, training coordination, quoting, crediting, managing returns \& replacements, administration and log relocations, cancellations, and Customer disputes. **Years of experience needed 2–3** **Technical Skills:** · Professional demeanor, initiative to work independently, but also ability to accept and follow instructions. · Fluently communicate in English and Spanish · Work closely with internal teams to identify system requirements · High level of communication in general · Able to meet client needs and offer the best solution. · Sensitive communication · Achievement of process knowledge and ongoing education based on implementation of transformational initiatives · Case documentation within assigned systems or platforms as per business requires · Achievement of Specific Schedules for coverage of assigned activities · Proficiency at Microsoft Office and Internet Browsers · Meeting Regional guidelines for achieving any legal requirements related to Quoting, Ordering, Post\-Ordering and Invoicing matters · Following company's guidance on resolving basic system connectivity issues · Achievement of Key Performance Indicators as per activity assigned and as business demands in a timely manner and with high quality **Certifications Needed:** · Bachelor’s degree in finance, Business, Economics, Industrial Engineering or equivalent. Job Type: Full\-time Pay: $14,000\.00 per month Language: * English (Required) Work Location: Hybrid remote in 45117, Vista Magna, Jal.