Job Summary: Ensure an outstanding experience for every customer through efficient, warm, and authentic service, while supporting Sandwich Shop operations and maintaining quality standards. Key Highlights: 1. Outstanding customer experience 2. Support in Sandwich Shop operations 3. Continuous development and training Job Objective Ensure an outstanding experience for every customer through efficient, warm, and authentic service, consistently reflecting the BBQ brand’s values and essence of hospitality. Additionally, support Sandwich Shop operations by participating in product preparation and delivery, ensuring order, cleanliness, and adherence to quality standards—thereby contributing to customer satisfaction and smooth team functionality. Main Responsibilities **1\. Customer Service and Experience** * Greet, serve, and bid farewell to customers with friendly and professional conduct, embodying the brand’s service culture. * Recommend menu items, add-ons, and promotions to increase sales. * Verify that orders are complete, properly presented, and delivered within the designated time. * Address customer inquiries or concerns empathetically and provide timely solutions. **2\. Operations and Service Support** * Assist in order preparation, assembly, and packaging, validating quality before delivery. * Maintain workstations clean, organized, and adequately stocked with supplies during operations. * Support opening and closing activities, including cleaning, area organization, and operational logging. **3\. Payment Processing and Digital Platforms** * Enter orders and process payments in the Revel system according to established procedures. * Manage delivery platform orders (e.g., Uber Eats, Rappi, or others), ensuring accuracy and appropriate timing. * Notify the area supervisor of any system failures or inconsistencies detected. **4\. Compliance with Standards and BBQ Culture** * Maintain personal appearance and proper uniform usage. * Adhere to hygiene, safety, and proper food handling standards. * Collaborate effectively to achieve service, efficiency, and customer satisfaction goals. * Participate in training and development programs. Performance Indicators (KPIs) * Results from service evaluations (Mystery Shopper). * Compliance with cleanliness and presentation standards. * Positive customer feedback on digital platforms. * Accuracy in order entry and payment processing. * Team performance and collaboration. Systems and Tools Used * Revel: order entry, payment processing, and shift closing. * Delivery platforms: online order management. * Microsoft 365: internal communication and training. Skills * Service orientation and positive attitude. * Focus on delivering positive customer experiences. * Clear and effective communication. * Teamwork. * Organization and attention to detail. * Adaptability and agile learning capability. Job Requirements * Education: Completed or ongoing high school diploma (preferred). * Experience: Minimum 1 year in customer service, restaurants, or quick-service food industry. * Languages: Basic English (preferred). * Knowledge: Customer service, suggestive selling, and hygienic food handling. * Tools: Proficiency in Revel, delivery platforms, and Microsoft 365\. * Schedule: 9-hour shifts, 6 days per week. * Compensation: Weekly tip pool participation. Work Location: On-site employment