Job Summary: This role involves supervising services, coordinating routes, managing personnel, and ensuring operational efficiency and client satisfaction through various control and monitoring tasks. Key Responsibilities: 1. Supervise services and coordinate routes for client satisfaction. 2. Manage personnel activities and ensure process control. 3. Implement improvements and monitor performance indicators. * **LOCATION** ------------ Calle 10 \# 40, Estado De México, México, Mexico * ### **CAREER AREA** GFP\_MEX * ### **JOB TYPE** Full time * **JOB ID** ---------- \#R70307 * Verify the number of daily services performed by comparing scheduled routes against actual services. * Supervise special services and support coordination of customer-required link routes by recording data (schedule, address, etc.) and assigning supporting routes within the zone to meet customer needs. * Prepare monthly reports and summaries by recording incidents, scheduling details, and customer complaints to assess service efficiency and quality. * Supervise activities of foreign route personnel by conducting roll calls, tracking trips (payroll, names, destinations, dates), verifying required documentation for service execution (firearms permits, licenses, etc.), and ensuring compliance with company policies and procedures to maintain proper process control and service delivery. * Supervise staff assignments by equitably distributing overtime, periodically re-planning routes, rotating staff across routes, scheduling training courses, and validating pre-payroll to reduce company expenses and address staff needs. * Supervise payment services, ensuring attendance at all service modules, monitoring implementation of security measures, and verifying appropriate working conditions to guarantee service quality and productivity. * Review and coordinate installation of P.C.E. boxes, either through our own channels or external vendors, to satisfy customer requirements. * Coordinate preventive or corrective maintenance of P.C.E. boxes to ensure optimal functionality for the benefit of our customers; schedule combination changes for P.C.E. boxes as needed; control and manage P.C.E. box keys via route sheets and the key register log. * Monitor ATM service controls, including reception time, service execution time, completion time, equipment status, billing for services rendered, and quality control (punctuality). * Support the area manager in daily route dispatching (personnel, valuables, and fleet) and in receiving documents from technical operators upon return from routes, alternating responsibilities with the manager to ensure smooth operations and verify that documentation—serving as proof of cash movements conducted at ATMs—is complete and properly prepared. * Achieve established objectives related to: o Profitability of the TV Business Line o Service Level for container delivery and collection o TV Productivity (stops/hour) o Minimizing on-route risks * Coordinate with the Commercial Department and Branch Manager to implement new services. * Ensure a positive work environment within the assigned area and promote teamwork. * Resolve complaints from internal and external customers regarding container delivery and collection services. * Implement improvements to minimize process errors and pursue operational excellence. * Monitor and track management performance indicators.