Maintenance Technician Dispatcher

Description

Summary: Seeking a proactive, organized, and results-driven Maintenance Dispatcher to lead and manage a team of maintenance technicians in a fast-paced environment. Highlights: 1. Lead and manage a team of maintenance technicians to ensure high-quality work 2. Coordinate daily maintenance operations and prioritize urgent requests 3. Thrive in a fast-paced environment and drive technician performance **Looking for a Remote Maintenance Technician Dispatcher!** =========================================================== We're not looking for just anyone \- around here, we move fast, communicate clearly, and make stuff happen. Sound like your kind of environment? **Are you:** * Someone who takes ownership of your work and doesn't rest until the job is done right? * Naturally organized, with a system for everything and a drive to keep things running smoothly? * Someone who thrives under pressure\-staying calm, focused, and solutions\-oriented even when things get hectic? * Confident leading people, giving direct feedback, and holding others accountable? * Able to coach technicians, address performance issues, and ensure standards are met every day? At GC Realty \& Development, we believe in accountability, proactive problem\-solving, and exceptional service. We're seeking a **Maintenance Dispatcher who is also a strong people\-leader** \- someone who thrives in a fast\-paced environment and can drive technician performance while keeping operations running smoothly. If you're highly organized, tech\-savvy, and results\-driven, this could be your perfect fit. **What We Offer** * **Base Pay: Starting at $10 USD per hour**, with **up to 12% additional monthly compensation** based on performance * **Professional growth support:** GC Realty allocates an annual budget to reimburse team members for approved professional development\-such as training programs, certifications, or skill\-building courses that enhance performance in the role. * **Remote flexibility:** Work from the comfort of your home while being part of a collaborative, high\-performing team. * **Strong company culture:** We value ownership, transparency, and continuous improvement. You'll join a team that works hard, supports each other, and celebrates success together. * 10 days of accrued PTO in the first year * 6 US holidays plus your birthday off **Role Overview** As a **Maintenance Dispatcher**, your primary responsibility is to **lead and manage a team of maintenance technicians.** You will set daily expectations, provide coaching, hold technicians accountable to performance and documentation standards, and ensure they deliver high\-quality work on time. **You will also coordinate daily maintenance operations**\-assigning work orders, prioritizing urgent requests, and serving as the central point of communication to keep technicians, residents, and internal teams aligned. **Key Responsibilities** **Leadership \& Accountability** * Set daily expectations for technician start times, routes, documentation, and communication. * Provide real\-time coaching and feedback to improve technician performance. * Address missed appointments, delays, incomplete notes/photos, or communication issues immediately. * Document performance concerns and partner with leadership when corrective action is needed. **Dispatching \& Operations** * Schedule and assign maintenance technicians based on skill set, location, and workload to ensure timely completion of all work orders. * Monitor technician progress, update job statuses, and communicate changes across teams in real time through AppFolio, Podio, and internal channels. * Communicate proactively with residents to confirm appointments, share updates, and manage expectations. * Review technician timecards, materials, and notes to verify accuracy before billing or closing work orders. * Track KPIs such as response time, completion rate, and scheduling accuracy to support continuous improvement efforts. * Collaborate with the maintenance team to adjust coverage, resolve scheduling conflicts, and identify process enhancements. **Required Qualifications** * 5\+ years of experience in dispatching, scheduling, field service coordination, or maintenance operations. * Proven ability to manage and dispatch **3\-5 technicians simultaneously** while holding them accountable and minimizing downtime or overlap. * **At least 3 years (5 preferred) of direct people management experience** in a performance\-driven role, including coaching, holding standards, and documenting corrective action. * **Strong understanding of maintenance operations**, repair timeframes, material/labor considerations, and technician skill alignment. * Advanced English communication skills, both written and verbal. * Reliable high\-speed internet connection (50\-100 Mbps download / 10\-20 Mbps upload), dual\-monitor setup, and functioning camera/microphone. **Preferred Qualifications** * Familiarity with **AppFolio, ServiceTitan, Podio**, or other work order/field service management systems. * Experience coordinating **high\-volume work orders** while balancing technician availability, resident needs, and operational priorities. * Prior experience in **property management** or facilities maintenance. * Demonstrated ability to **identify operational bottlenecks** and suggest or implement process improvements. * Strong analytical skills and comfort working with **KPIs, performance dashboards, and productivity metrics**. * Experience communicating with residents, clients, or customers in a service\-oriented role. **Ready to Lead?** ================== If you're **a proactive leader who thrives in fast\-paced environments** and isn't afraid to hold a team accountable, we want to meet you. **Apply today** and show us why you'd be a strong fit for this role.