Summary: This role involves proactive IT operations, ensuring infrastructure availability, managing incidents, and leading disaster recovery efforts to deliver services according to SLAs and OpCo requirements. Highlights: 1. Proactive role in improving infrastructure availability and avoiding incidents. 2. Opportunity to act as an expert on Digital & Technology products. 3. Lead disaster recovery preparations and provide infrastructure support. HEINEKEN MÉXICO represents the brewing group with the longest tradition in Mexico since its founding in 1890, with a team in Mexico of more than 18,000 employees. Our company values include bringing fun to the lives of our consumers and collaborators by promoting our products responsibly and fostering an environment where people can fully unlock their full potential and enjoy their work. We have a passion for quality in everything we do, we invest in our people, new technologies and continuous improvement processes in our organization. Furthermore, we respect the individual, society and the environment, committing ourselves to the communities where we operate, respecting the Universal Declaration of Human Rights, and following the laws of the countries in which we are operate. At HEINEKEN, we brew great beers and we build great brands. We are committed to surprising and exciting our consumers and employees everywhere. We have a proud history and heritage in brewing and in our communities. With operations in over 70 markets globally, we are the world's most international brewer. We Go Places! How about you? Location: Monterrey Function: Information Services Sub Function: Digital \& Technology \- Operations Type of Contract: Permanent Activities: * Pro\-active actions looking to avoid incidents and improve the infrastructure´s availability. * Delivery input for the OpCo strategic plan * Shape the demand of the OpCo´s needs into portfolio plans. * Manage escalation incidents with regional and global suppliers and products. * Act as an expert on D\&T products (assigned areas) * Ensure the Services deliver according to the SLAs and/or OpCo´s requirements. * Ensure the Delivered of services according to the SLAs and/or OpCo´s requirements and criticality. * Lead disaster recovery preparations and efforts, including regular testing and locally performed activities. * Provide support for Infrastructure related emergencies, planned maintenances and ad\-hoc technology requests. Requirements: * Bachelor’s degree in information technology, Computer Science, Information Systems, or a related field equivalent experience. * \+5 years of experience in IT Operations or related areas. * A solid understanding of technology products in scope * Self\-motivated and able to work independently with strong attention to detail, well\-developed time management skills, and the ability to multitask and prioritize work. * Experience in managing external parties and able to facilitate the adoption of standard ways of working. * Ability to effectively communicate with employees at all levels throughout organization. * English speaking and written proficiency. * ITSM, ITIL, AGILE, PMP, Vendor \& Asset Management, Cost \& Budget Optimization, ServiceNow, Microsoft 365 At HEINEKEN México our commitment is to respect people, society and the environment, we are against any discriminatory practice of religion, sex, political tendency, socioeconomic level or ethnic origin.