Summary: This role delivers day-to-day tier 1 and tier 2 support for hardware and software issues, supports PC refresh programs and AVI conference room equipment, and manages small IT projects. Highlights: 1. Provide tier 1 and 2 support for hardware and software issues 2. Support PC refresh programs and AVI conference room equipment 3. Manage and coordinate small IT projects **Position Summary** This position must deliver day\-to\-day tier 1 and tier 2 support for hardware and software issues across office and production environments. This role will support PC refresh programs, AVI conference room equipment, and managing small IT projects. **Responsibilities** Do you have what it takes to shape a better tomorrow? We’re Parker, a multinational company. We move things, people and ideas forward. Working with us means belonging to a passionate, dynamic and innovative team, empowered to make a difference. We’re looking for team players to provide our customers with high\-quality products, systems and services across a wide range of industries. By joining our team, you’ll have the chance to develop yourself and explore different opportunities within the Company. **Responsibilities:** * Provide tier 1 and tier 2 support for hardware and software issues to end\-users in both office and production settings, ensuring timely and effective resolutions. * Assist in managing the yearly PC refresh program, including hardware procurement, deployment, and user support. * Support and maintain AVI (audiovisual) conference room equipment, ensuring reliable functionality for meetings and presentations. * Manage and coordinate small IT projects throughout the year, supporting various site\-level initiatives. * Utilize ServiceNow to log, track, and resolve incidents, service requests, and changes. Collaborate with vendors for equipment procurement, maintenance, and issue resolution (vendor management experience preferred). * **What we offer** * Solid employer present on the market for over 100 years. * Career growth and opportunities: we hire from within! * Collaborative and empowered work environment where team spirit is at the center of our success. * Company values that encourage trust, respect, collaboration and professional growth. * Open environment: we are excited to hear your ideas! * Attractive compensation packages designed to hire and retain the best talents in the industry. **Qualifications** **Qualifications** * Bachelor’s degree in computer science, information systems, or related area (or international equivalent) * Minimum 3 years of IT System experience. * Advanced English. * Experience providing IT hardware and software support. * Experience supporting PC refresh cycles and audiovisual conference room equipment. * Familiarity with ServiceNow or similar service desk software for incident and change management. * Ability to provide tier 1 and tier 2 support in a fast\-paced environment. * Vendor management experience or exposure. * Basic understanding of network fundamentals. * Experience supporting production or lab environments. **Parker Hannifin** Parker Hannifin can be found on and around everything that moves. The company employs approximately 58,000 people in 49 countries around the world and with annual sales exceeding $13 billion dollars. Parker is the world’s leading diversified manufacturer of motion and control technologies and systems, providing precision\-engineered solutions for a wide variety of mobile, industrial and aerospace markets. Parker’s focus on solving some of the world’s greatest engineering challenges sparks our passion for innovation and secures our future growth. Our technological expertise creates a more sustainable future for us all. Parker Mexico is looking for a: **IT Infrastructure Associate** **Language Tags**